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SeniorFull-timeJavaScriptPythonJavaC++C#AgileGit
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a NICE CXone Professional Services Engineer to join our team at TTEC Digital. This hands-on, highly technical role involves the development, testing, and delivery of the NICE CXone software platform, combining both business and technical consulting expertise.
Key Responsibilities
- →Recognize as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
- →Exercise wide latitude in determining objectives and approaches to engagements.
- →Influence client leadership to establish overall business relationship and engagement strategy.
- →Work on issues that impact design/selling success, future concepts, and product offerings.
- →Mentor Software Engineers
- →Work as a member of the TTEC Digital project team to enhance and improve software written in CXone Studio, C#, ASP.NET
- →Design and present projects to improve current process and overall platform.
- →Code and test projects.
- →Deliver high-quality software on time.
- →Attend meetings and training as required.
- →Work with system analysis and project management for the successful completion of a project.
Requirements
- ✓Bachelor’s degree in computer science, IT, or engineering preferred.
- ✓5 or more years’ experience in NICE CXone and UC environments.
- ✓3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real-time systems.
- ✓Experience with enterprise level CCaaS architecture for complex business needs.
- ✓Network infrastructure experience.
- ✓Experience creating and presenting to executive level stakeholders (technical and non-technical).
- ✓Team Player
- ✓Desire to work in a fast-paced environment.
- ✓Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- ✓Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
- ✓Contact Center as a Service (CCaaS) software management and domain experience.
- ✓NICE CXone and CXone Studio Experience
- ✓1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
- ✓Ability to work US daytime hours
