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Mid LevelFull-timeAWSAzurePostgreSQLAIAPI
Salary Range
$56,100 - $75,900 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Engineer to join our team at Tulip, a leader in frontline operations. This role involves providing technical support to customers, resolving issues, and improving support processes.
Key Responsibilities
- →Act as the frontline contact for customers in need of support, and provide timely, accurate, and complete responses to inquiries.
- →Educate customers on the product, usage, and features.
- →Diagnose, troubleshoot, and resolve technical issues, working with cross-functional teams as needed.
- →Escalate and follow-up complex cases with key collaborators.
- →Manage Support workload to provide visibility to issues and resolution status.
- →Continuously improve the internal support processes and tools.
- →Expand product documentation held in our customer-facing knowledge base.
- →Process business and technical information for customers and provide feedback for the developer teams.
- →Participate in an on-call rotation to provide occasional support during off-hours.
Requirements
- ✓Experience with ticketing systems (e.g. ZenDesk).
- ✓Experience in manufacturing or process engineering.
- ✓Familiarity with Atlassian environment (e.g. Jira, Confluence).
- ✓Collaborative attitude to partner with and manage multiple teams to resolve issues.
- ✓Exceptional communication skills, written and oral.
- ✓Intermediate API and HTTP experience.
- ✓Shell scripting (MacOS, UNIX) experience.
- ✓Basic SQL (PostgreSQL) and Mongo databases, queries experience.
- ✓Network/Cloud (AWS, Azure) experience.
Benefits
- ★Direct impact on product and culture
- ★Company equity
- ★Hybrid Work Style
- ★Learning & Development benefit
- ★Comprehensive social insurance package
- ★Commutation Allowance
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