Senior Program Manager - Facilities & Operations at TurnerTownsend

Turner & Townsend is seeking an experienced Sr. Program Manager to supporting a Retail Real Estate Program Management & Operations (PMO) team. This role sits at the intersection of strategy and execution, primarily supporting the Preservation (Facilities) team with occasional cross-over into development workstreams. This is a hands-on program management role for someone who thrives on identifying operational inefficiencies, driving cross-functional coordination, and turning data observations into actionable programs. The ideal candidate brings a strong facilities management or store operations background and can hit the ground running on a wide variety of initiatives -- from process improvement to program development on topics such as vendor performance or specifications with reoccurring repairs. Responsibilities: • Manage a dynamic portfolio of facilities-related initiatives ranging from one-off operational requests to longer-horizon improvement programs, ensuring clear ownership, timelines, and outcomes • Serve as a key resource for the Preservation team on ad-hoc requests including but not limited to process improvement, vendor performance, means & methods, and facilitating supportive training • Review work order data in ServiceChannel (or equivalent CMMS platform) to surface operational trends, then drive the appropriate next step -- whether that's engaging Design on an alternate spec, tightening a service frequency, or standing up a new mitigation program • Identify opportunities to formalize recurring issues into structured programs (e.g. leak mitigation, reducing repetitive maintenance & repairs) • Coordinate cross-functionally (e.g. Design, Construction, Facilities, Operations, and external Vendor partners) to advance program initiatives • Communicate and present findings, recommendations, and project status clearly to stakeholders at all levels, including director-level and above • Develop and maintain program documentation, status reporting, and process guides as needed • Support the broader PMO team across both Preservation and Development workstreams as needed   •  SOX control responsibilities may be part of this role, which are to be adhered to where applicable.