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SeniorFull-time
Salary Range
$14,586 - $19,734 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Platinum Support team works with our Turnitin Assessment Delivery team to provide world-class customer service to Premium and Non-Premium Support member institutions, exam takers and proctors. The Platinum Support Specialist will help grow customer usage of products, ensure satisfaction with the products, and provide bespoke Premium support services.
• Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
• Proactively support users of the ExamSoft and ProctorExam products (administrators, instructors, teaching assistants, exam takers and proctors ensuring problem resolution, system access, optimal system performance, and overall customer happiness. 
• Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services. 
• Coordinate closely with other departments including but not limited to Tier 2, Client Success Management, Engineering, Product Management, on all product issues & releases, as well as on new user onboarding initiatives.
• Be part of our newly created Bench Team 
• Develop and maintain positive customer relationships with domestic and international customers while striving to provide exceptional customer service on every interaction with every customer.
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About TurnitinLLC
TurnitinLLC is a leading technology company specializing in academic integrity and educational assessment solutions. Headquartered in the United States, the company has been at the forefront of digital education tools since its inception, providing innovative platforms to support educators and students in higher education and K-12 settings. TurnitinLLC leverages advanced technology to address challenges in plagiarism detection, feedback, and writing improvement, helping institutions maintain academic standards and foster student learning. The company’s flagship products include plagiarism detection software, digital grading tools, and originality checkers, all designed to streamline the assessment process and promote ethical scholarship. Key features such as AI-driven feedback, customizable rubrics, and integration with learning management systems make TurnitinLLC’s solutions highly adaptable to diverse educational environments. These tools primarily serve educators, academic institutions, and students, offering a comprehensive approach to evaluating written work while encouraging originality and skill development. TurnitinLLC has established itself as a trusted name in the educational technology sector, with a global presence and partnerships with thousands of institutions worldwide. The company’s commitment to innovation and academic integrity has earned it numerous accolades and a reputation for reliability. By continuously refining its technology to meet evolving educational needs, TurnitinLLC remains a pivotal resource for educators seeking to enhance learning outcomes and uphold the highest standards of academic honesty.
