Enterprise Customer Success Manager (Robotics) at tutorintelligence

<div> <h3><strong>The Company</strong></h3> <p>Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.</p> <p>Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.</p> <h3><strong><span role="text" style="color: #000000;">The Role</span></strong></h3> <div> <p data-start="347" data-end="687">We’re looking for an experienced Enterprise Customer Success Manager to own and grow relationships with our most strategic customers. In this role, you will act as a trusted advisor to senior operations and executive stakeholders, ensuring successful deployment, adoption, and long-term value realization of Tutor’s robotic systems.</p> <p data-start="689" data-end="1010">You will take ownership of complex, multi-site customer engagements—driving alignment between customer goals and Tutor’s capabilities, while orchestrating cross-functional teams to deliver outcomes in dynamic, real-world environments. This role sits at the intersection of robotics, operations, and strategic partnership.</p> <p data-start="1012" data-end="1215">Beyond day-to-day success, you will play a critical role in shaping how enterprise customers adopt robotics at scale, influencing product direction, deployment strategy, and long-term account growth.</p> </div> </div> Responsibilities • Own executive relationships across enterprise accounts, from site-level operators to senior operations and business leaders, acting as a strategic partner in robotics adoption. • Drive customer outcomes and ROI, aligning Tutor deployments to customer business goals (throughput, labor efficiency, uptime, etc.) and ensuring measurable value realization. • Manage complex deployments and programs, including multi-site rollouts, stakeholder alignment, and long-term success planning. • Serve as the voice of the customer, translating operational insights into actionable feedback for product, engineering, and operations teams. • Lead cross-functional coordination across support, maintenance, engineering, and GTM teams to proactively resolve issues and improve system performance. • Own account health and risk management, proactively identifying risks, driving mitigation plans, and ensuring long-term retention. • Identify and drive expansion opportunities, partnering with Account Executives to grow deployments and deepen customer relationships. • Build scalable processes and playbooks for enterprise customer success as Tutor expands its footprint. Requirements • 5+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or similar customer-facing roles in a B2B environment. • Experience managing enterprise or strategic accounts, including navigating complex stakeholder environments. • Strong systems thinking and technical curiosity; comfortable operating at the intersection of software, hardware, and real-world operations. • Proven ability to drive outcomes and influence without authority across cross-functional teams. • Excellent communication skills, with the ability to engage both frontline operators and executive stakeholders. • Experience managing complex, multi-threaded customer engagements or deployments. • Comfortable operating in fast-paced, ambiguous environments with evolving products and processes. • Willingness to spend time on-site with customers to deeply understand operational environments. Nice to haves (zero or more) • Experience with robotics, automation, hardware, IoT, or operational technology. • Background in warehouse, manufacturing, or industrial environments. • Experience scaling customer success processes in a high-growth company. • Exposure to multi-site enterprise rollouts or program management. • Interest in robotics and the future of physical AI. Why This Role Is Unique • Own some of Tutor’s most strategic customer relationships, shaping how robotics is adopted at scale in real-world operations. • Work at the intersection of cutting-edge AI and physical systems, where success is measured not just in software metrics, but real-world operational impact. • Be a key player in defining how enterprise customer success works for robotics, building the playbook from the ground up. • Operate in a highly cross-functional role with direct influence on product, engineering, and go-to-market strategy. • Join during a period of rapid growth, where your impact will directly shape both customer outcomes and company trajectory.