Application Integration Engineer at Twilio

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Application Integration Engineer About the job This position is needed to bridge business and technology by delivering reliable, high-quality integrations across multiple platforms, enabling smooth data and process flow across the enterprise. Join our Center for Enablement (C4E), a mature team managing 100s of enterprise integrations across Finance, HR, CRM, and more. You’ll design and implement solutions on Mulesoft and Kafka, applying cloud, and CI/CD expertise. Beyond building pipelines, you’ll own best practices, advise stakeholders, and drive operational improvements while ensuring secure, high-quality, and scalable integrations across distributed teams. Responsibilities In this role, you’ll: • Design and implement integrations using Mulesoft, leveraging 3+ years of experience • Develop mappings, workflows, service tasks, event triggers, and secure agent deployments, while handling long-running processes, errors, and connectors. • Generate robust API/data integrations, transforming and mapping data across multiple formats, handling schema changes, ensuring quality, and balancing streaming vs. batch ingestion. • Apply strong SQL and data modeling skills to optimize queries, perform format conversions, and manage source/target systems effectively. • Leverage cloud platforms like AWS, Azure, GCP to design integrations mindful of networking, storage, and serverless/PaaS considerations. • Implement version control and CI/CD pipelines for deploying, rolling back, and promoting mappings/workflows across environments. • Debug integration failures and performance bottlenecks, ensuring resilience and high availability. • Collaborate with stakeholders across time zones, gathering requirements, defining SLAs, and addressing error handling expectations. • Own best practices for integration engineering, driving technical excellence and organizational influence within the Center for Enablement team. • Identify blockers, dependencies, and risks; communicate proactively with stakeholders on status and updates. • Prioritize MVPs and iterative product delivery, making thoughtful trade-offs among competing demands. • Document requirements, BRDs, functional/technical specifications, and UAT scripts; analyze system integrations and provide data quality assessments. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • Design and build integrations using Mulesoft with 3+ years of experience. • Develop mappings, workflows, and service tasks with strong error handling and agent management. • Apply API, SQL and data modeling skills to optimize data flows, transformations & application integrations. • Collaborate with cross-functional teams across timezones to gather requirements, drive designs and define SLAs. Desired: • Experience with Workato, Kafka, Snowflake, Salesforce alongside Informatica for hybrid integration. • Familiarity with AWS, Azure, or GCP for cloud-native integration design. • Knowledge of CI/CD, version control, and automation for deployment pipelines. • Strong documentation and communication skills for BRDs, functional specs, and UAT scripts. Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.