Software Engineer (L3) Infrastructure at Twilio

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the Developer Platform Experience team under Platform Engineering as our next Software Engineer (L3). About the job We are actively recruiting for this role to fill an existing vacancy. This position will help users interact with Twilio’s internal developer platform, manage our software taxonomy and cloud infrastructure inventory, accelerate developer productivity via self-service tools, and drive adoption of engineering best practices throughout the company. In the near term the team is focused on modernization, working to transition away from in-house legacy systems to cloud-native platform solutions. Responsibilities In this role, you’ll: • Develop, test, and deploy backend, frontend, and client-side applications for internal use at Twilio • Collaborate with teammates and guest contributors via peer reviews, planning exercises, and pair programming • Mentor junior engineers as necessary • Write tickets, testing plans, and runbooks for the team, as well as internal documentation for users • Support internal users and ensure system uptime by participating in a 24x7 weekly on-call rotation • Continuously improve Twilio’s internal developer platform interfaces, local development tools, and platform onboarding processes • Independently own medium-sized features, authoring specifications and designs for features of moderate complexity Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • Ability to work in a remote, async software development environment leveraging GitHub, Jira, Slack, and Zoom • Proficiency in any/all of the following programming languages: Typescript, Python, Go, Terraform, Bash • Experience developing and operating software in an AWS cloud environment • Experience with relational database concepts and operations • 5+ years of full-time job experience in a software engineering role • Experience with Terraform, Kubernetes, and infrastructure-as-code concepts Desired: • Prior experience working with a platform engineering focus in a software engineering organization • Strong opinions on developer experience and local development best practices • Familiarity with front-end web application development and frameworks such as React, Angular, or Vue • Familiarity with internal developer platform frameworks such as Backstage, OpsLevel, Cortex, or Battlestar • Fluency with AI platforms such as Claude, ChatGPT, and/or Copilot to accelerate software development • Experience with SaaS and open source observability tools, such as OpenTelemetry, Datadog, Grafana, and Prometheus Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: • CAD $132,640.00 - CAD 1$65,800.00 Target Bonus Percentage is 12.5% Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.