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Entry LevelFull-time
Salary Range
$33,150 - $44,850 /year
This salary is estimated based on similar roles. The actual salary may vary.
• Aktives Abtelefonieren von Standorten, an denen Geräte als „offline“ gemeldet wurden
• Klärung der aktuellen Situation vor Ort (z. B. Stromversorgung, Internetverbindung, Gerätestatus)
• Unterstützung der Ansprechpartner vor Ort bei einfachen Prüfungen (z. B. Neustart, Kabel prüfen)
• Dokumentation der Gesprächsergebnisse im System (Ticketing- oder Monitoring-Tool)
• Weiterleitung von komplexeren Störungen an den technischen Support oder Außendienst
• Nachverfolgung offener Fälle bis zur KlärungZiel der Position:
Schnelle Identifikation und möglichst eigenständige Behebung von Ausfällen, um die Verfügbarkeit der Geräte zu maximieren und unnötige Techniker-Einsätze zu vermeiden.
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About UmdaschGroup
The UmdaschGroup is a global leader in the development, manufacturing, and implementation of innovative solutions for the retail, logistics, and industrial sectors. Headquartered in Austria, the company has built a strong international presence since its founding, leveraging decades of expertise to deliver cutting-edge systems that enhance efficiency and customer experience. With a focus on technological advancement and precision engineering, UmdaschGroup operates across multiple continents, serving clients with tailored solutions that address complex industry challenges. The company specializes in a range of products and services, including retail store systems, logistics automation, and industrial storage solutions. Its flagship offerings include high-quality shopfitting, digital signage, and automated warehouse technologies, all designed to optimize operations and create engaging environments. UmdaschGroup caters to a diverse clientele, from large multinational retailers to specialized logistics providers, ensuring scalability and adaptability in every solution. Key features of its offerings include durability, customization, and seamless integration with existing infrastructure. A notable achievement for the UmdaschGroup is its consistent innovation, reflected in numerous patents and awards across its product lines. The company holds a strong market position as a trusted partner for businesses seeking long-term, sustainable solutions. Its unique value proposition lies in combining deep industry knowledge with forward-thinking technology, enabling clients to achieve operational excellence while staying ahead of market trends.
