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Mid LevelFull-time
Salary Range
$17,850 - $24,150 /year
This salary is estimated based on similar roles. The actual salary may vary.
What you will do?
β’ As a Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
β’ To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
β’ Investigate, process and document application defects passed to the Technical Support team.
β’ Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
β’ Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
β’ To  comply with the Companyβs information and Security Requirements and all Company Business procedures, policies, and ISO standards.
β’ To investigate, document and present to the Customer Support Team Leader process improvements that enhance the customer experience.
β’ To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
β’ You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
β’ To eventually train and mentor less experienced members of the team around product knowledge, skills and processes.
β’ Work in a team environment to help and assist colleagues.
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About Unit44
Unit44 is a specialized digital agency focused on creating immersive and interactive experiences at the intersection of technology and creativity. Headquartered in the Netherlands, the company has established itself as a leader in the fields of 3D visualization, virtual reality (VR), augmented reality (AR), and interactive media. Since its inception, Unit44 has leveraged cutting-edge technology to push the boundaries of digital storytelling, serving clients across various industries, including automotive, entertainment, and real estate. Their work often combines artistic vision with technical expertise to deliver engaging and memorable experiences. The companyβs main offerings include custom 3D animations, VR/AR applications, interactive web experiences, and architectural visualizations. Key features of their work include photorealistic rendering, seamless user interactions, and scalable solutions tailored to client needs. Unit44 targets brands and organizations seeking innovative ways to communicate their messages, showcase products, or enhance customer engagement. Their projects often involve close collaboration with clients to ensure the final product aligns with strategic goals while maintaining artistic integrity. Unit44 has earned a reputation for its high-quality output and ability to deliver complex projects with precision. The agency has worked with global brands and has been recognized for its contributions to the digital arts. Their unique value proposition lies in their interdisciplinary approach, combining technical proficiency with creative storytelling to produce experiences that are both visually stunning and functionally effective. This blend of art and technology has positioned Unit44 as a trusted partner for clients looking to innovate in the digital space.
