Developer Support Engineer (Maternity Leave Cover) at Unity3d

Unity3d

Tel Aviv, Israel·2h ago

Mid LevelFull-time

Salary Range

$79,560 - $107,640 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Junior Developer Support Engineer to join our growing team in Tel Aviv. This role involves becoming an expert in our products and serving as a key technical contact for customers and internal teams, directly impacting customer satisfaction and product quality.

Key Responsibilities

→Investigate complex technical issues and identify root causes and solutions using diagnostic tools.
→Provide high-level technical support to strategic customers and internal teams.
→Collaborate closely with R&D and Product teams to escalate and resolve issues and improve product functionality.
→Create and maintain internal documentation and knowledge base articles.
→Deliver technical training to other teams and support cross-functional projects.

Requirements

✓Proven ability to troubleshoot and analyze system and application-level issues.
✓Hands-on experience with SQL/BigQuery and data analysis in Excel.
✓Ability to learn and understand complex systems and technologies quickly.
✓Excellent communication skills in English, both written and verbal.
✓Highly self-motivated and accountable, with strong organizational and time management skills.