Account Manager at Upside

Upside

Chicago·11h ago

ManagerFull-timeRust

Salary Range

$115,600 - $156,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Account Manager to join Upside, a company transforming brick-and-mortar commerce through innovative technology. In this role, you will support emerging accounts in our fast-growing restaurant and grocery verticals, building deep knowledge of the Upside platform and strengthening retailer relationships.

Key Responsibilities

→Own day-to-day management of retailer partnerships from onboarding through ongoing growth
→Improve account retention through platform education and data-driven insights
→Identify and close expansion opportunities, including long-term agreement conversions
→Proactively identify and address issues before they become churn risks
→Lead monthly business reviews with retailer partners, translating raw data into performance reports
→Maintain strong account health across multiple levels of client organizations
→Support Strategic Account Managers on key partnerships
→Partner with teams across analytics, product, marketing, and operations to improve retailer outcomes
→Identify opportunities to improve processes, reporting, or client engagement approaches

Requirements

✓3+ years of client-facing experience, including at least 2 years working with enterprise accounts in technology environments
✓Bachelor’s degree required
✓Demonstrated success driving retention, growth, or expansion within client relationships
✓Clear and confident communication skills, with the ability to present insights effectively
✓Analytical ability to translate data into clear insights and recommendations
✓Organizational and project management skills, including timeline management and client communication
✓Commitment to continuous learning and professional development
✓A proactive, startup-oriented mindset with a willingness to contribute to new initiatives
✓Experience working with the restaurant or grocery industry, or within a two-sided marketplace, is a plus
✓Ability to travel up to 20%