Revenue Operations Manager at Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: • The work we do and the innovation we drive • Our values of share, care and dare • A workplace culture that fosters creativity, diversity and autonomy • Our borderless, global framework, which enables seamless collaboration The role Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. We are looking for a Revenue Operations Manager (AI & Automation) to own and optimize how inbound and outbound leads are captured, routed, and converted into pipeline. This role is critical to scaling our go-to-market engine. You will design and operate an AI-driven follow-up system that ensures every high-quality lead is engaged quickly, consistently, and effectively—without relying on a traditional BDR team. You will act as the connector between AI-powered systems and human sellers, ensuring that automation enhances—not replaces—sales effectiveness. This is not a traditional operations role. You will be building the engine that converts demand into pipeline, using AI and automation to augment sales teams and unlock scalable growth. Key Responsibilities Lead Routing & Speed-to-Lead • Own end-to-end lead routing logic within the CRM • Ensure all inbound leads are assigned rapidly and systematically track human follow-up • Build and maintain routing rules (territory, round-robin, priority tiers) AI-Driven Follow-Up & Workflow Ownership • Design, implement, and optimize **AI-assisted follow-up systems** • Ensure every qualified lead is enrolled in structured, multi-touch engagement (5–10 touches) • Continuously refine how AI is used to: • Generate messaging • Personalize outreach • Adapt sequences based on lead behavior and signals AI-to-Sales Integration • Act as the bridge between AI tools and gr teams • Ensure AI-generated outreach is: • Relevant • Timely • Actionable for sellers • Translate sales feedback into improvements in AI workflows and logic • Ensure sellers can easily engage with, respond to, and convert AI-generated conversations Data & Workflow Orchestration • Integrate and operationalize data from multiple sources (intent signals, contact data, inbound activity) • structure and enrich data to improve AI performance and segmentation • Identify and resolve gaps in data flow, enrichment, and quality • Integrate partner data (certifications, partner-sourced leads, co-sell signals) into CRM/marketing workflows to improve targeting and visibility Partner Enablement & Pipeline Acceleration • Build visibility into partner certification requirements (Google, Adobe, Shopify, etc.) and track status across teams • Set up automated workflows to identify certification gaps and trigger follow-ups to ensure readiness • Capture and structure partner-driven wins, use cases, and proof points so Sales/Marketing can reuse them in-market • Partner with the Partnerships team to align certification readiness with GTM priorities and co-sell opportunities Performance Tracking & Optimization • Track and report on: • Speed to lead • Lead-to-meeting conversion rates • Pipeline generated • Effectiveness of AI-driven outreach • Continuously test and optimize: • Messaging • Segmentation • Follow-up cadence • Process Improvement & Scalability • Identify bottlenecks in lead handling and conversion • Build scalable workflows that reduce manual effort • Own the system that ensures no qualified lead goes untouched • Track partner-influenced pipeline, certification coverage, and effectiveness of partner-enabled campaigns Qualifications • 3–6+ years in Revenue Operations, Marketing Operations, or Growth • Strong experience working with CRM systems and lead lifecycle management • Hands-on experience with automation and AI-powered tools in go-to-market workflows • Proven ability to design and optimize workflows that combine automation with human sales execution • Comfortable working with data, segmentation, and performance metrics • AI-fluent operator: you understand how to apply AI tools to real business workflows—not just experiment with them • Experience with partner ecosystems and certification/co-sell motions is a plus • Systems thinker: you design scalable processes instead of relying on manual effort • Connector mindset: you bridge gaps between marketing, sales, and technology • Outcome-oriented: you focus on pipeline and conversion, not just activity If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. The benefits This is a Full-time position based in Canada. The offered salary range is $100,000 - $150,000 CAD annually, depending on experience and location. Valtech offers a comprehensive benefits package effective after three months of continuous service: • A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. • Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. • A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. • A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service. • Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. • Personal Technology Reimbursement – $30/month for every employee-offered on day 1. • We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed. Your application process Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.