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ExecutiveFull-time
Salary Range
$64,260 - $86,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Helpdesk Specialist to join our team in Bahrain operations. This role focuses on providing technical support and managing helpdesk systems.
Key Responsibilities
- →Receive and undertake logs reported through the Help Desk phone number
- →Receive and undertake logs reported through the Help Desk email or system
- →Support and troubleshoot user community in use MIS systems and basic issues
- →Forward logs to the competent authority
- →Follow up to completion of and finalize the logs with the competent authority
- →Keeps users informed of updates, known errors, new facilities or any IT related changes
- →Register all logs related to Technical Support
- →Submit regularly report about logs
- →Perform other duties and related tasks as may be required from time to time
Requirements
- ✓Must have Diploma degree or higher in Information Systems, Computer Science, Computer Engineering, IT, or a related field
- ✓Certification in A+, MOUS, Network+, or MCDST (Preferable)
- ✓Minimum 2 years progressive experience in helpdesk or technical support
- ✓Good communication skills
- ✓Must be Fluent in English (speaking, reading and writing) and preferably Arabic
