Product Manager - Enterprise & Governance at Vapi

VAPI (/ˈVⱭːPI/): - We’re creating the shift to voice as humanity’s default interface - We’re the most configurable platform for deploying voice agents - We’ve grown to over 700k developers in two years, adding 2,000+ every day - Try talking to Vapi now! [Upgrade to PRO to see link] WHY WE’RE HIRING THIS ROLE: - Enterprise revenue 5×’ed in a year and is a big focus. The companies writing the big checks aren’t just developers anymore: they’re legal teams, compliance officers, ops and IT leaders, and procurement orgs who need voice AI they can actually govern. - We need a Principal PM who understands that the real product isn’t just the agent: it’s the trust infrastructure around it. Live guardrails, audit trails, monitoring, compliance — particularly hard to do with voice AI in two-way live high-stakes interactions with customers. - This person will be critical to the success of the company. WHAT YOU’LL DO: - 30 Day: - Become unreasonably dangerous on the Vapi platform and the enterprise buyer landscape: the product, the deals, the friction, the gaps. - Map where enterprise deals stall: legal, security, compliance reviews, feature gaps, onboarding. - Write a “here’s the mess + here’s the opportunity” brief for the enterprise segment. Sharp. - Ship one small thing that visibly unblocks a current customer. - 60 Day: - Turn your diagnosis into a crisp strategy — a defensible argument with a prioritization call. - Own and publish a 12-month rolling roadmap for enterprise: the full stack of what it takes for a regulated business to trust voice AI in production. - Ship one high-leverage improvement that moves adoption, expansion, or retention. - Turn data into knowledge. It’s ok to be wrong. It’s not ok to not understand why. - 90 Day: - Deliver a step-function improvement in a core enterprise metric. You pick it, you defend it. - Make governance feel like magic. - Raise the bar across Vapi by demonstrating what great product management looks like: crisp specs, fast decisions, honest post-mortems, zero hand-holding required, data-driven prioritization, and magical product definition. WHO YOU ARE: - You’ve built product at a technical company where the buyers included legal, security, compliance, and procurement. - You speak fluent API and fluent enterprise procurement. Both. In the same meeting. - You’ve been in a security review, a BAA negotiation, and a legal hold conversation. - You understand that for regulated industries, governance isn’t a nice-to-have — and you’re hungry to build more. - You have a strong point of view on what AI means for the enterprise, and you’ve already been building with it. - You don’t need a manager to tell you what matters. You see the problem, build the plan, ship, and report back with results. - You’re data-driven and disciplined. - You write like someone who respects the reader’s time. - You debate timing, not value, with unusually high competence and low ego. - You think fast is better than slow, and know the difference between “move fast” and “set money on fire.” - You bring ~8+ years of product experience, including time owning an enterprise segment and/or compliance or governance at a technical product company. - You like hanging out regularly with Karl the Fog in our San Francisco office. WHY VAPI: - Generational impact: Build the human interface for every business - Ownership culture: 70% of the company are previous founders - Kind team: The founders, Jordan and Nikhil, are Canadians - Tier-1 Investors: YC, KP seed, Bessemer Series A WHAT WE OFFER: - Real stake: We offer a competitive salary and excellent equity ownership - Comprehensive health coverage: medical, dental, and vision plans - Team love: We love hanging out, and we do quarterly off-sites - Flexible time off: take what you need More: catered meals, transportation, gym, and a $10k annual L&D budget