Associate Technical Account Manager / SQL Advanced (Remote) at Varicent

Varicent

Mexico / Remote·5d ago

ManagerFull-timeRustGo

Salary Range

$20,400 - $27,600 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Varicent is seeking an Associate Technical Account Manager to join their Customer Success organization. This role will work with VIP clients to maximize their return on investment in Varicent solutions, providing technical guidance and support to help clients achieve their business goals.

Key Responsibilities

→Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
→Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
→Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment.
→Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
→Prepare and share monthly performance, utilization, and support-related metric summaries.
→Analyze solution usage and data patterns to help identify potential issues or areas for optimization.
→Assist in implementing proactive maintenance actions and solution improvements.
→Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts.
→Identify opportunities for customer value realization and surface to the primary TAM for strategic review.
→Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions.
→Partner with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
→Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement.
→Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate.
→Collaborate with TAMs to maintain reusable object repository.

Requirements

✓At least 5 years of experience in IT Consulting, Enterprise Software Implementation
✓Prior experience with Query Based Languages and Relational Databases
✓Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
✓Preferred: Understanding of Sales Performance Management domain
✓Strongly Preferred: Hands-on experience of Varicent software products (Administering, implementing and/or supporting)
✓Basic knowledge of system configurations, data models, and data integration best practice concepts.