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Mid LevelFull-timeRustGo
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Solve and handle incoming tickets in the Service desk
- →Monitor SLA compliance within the department
- →Resolve problems or escalate as necessary in a timely manner
- →Provide IT support related to hardware and software, including remote assistance
- →Perform user account administration in various systems
- →Review and update Service Desk knowledgebase regarding processes and procedures
- →Manage asset management and tracking for hardware
- →Work with third-party suppliers as needed
- →Install standard IT equipment in a datacenter rack, with assistance if needed
Requirements
- ✓At least 5 years of previous experience at IT Service Desk, preferably in an enterprise environment
- ✓Good English language skills, both written and verbal
- ✓Ability to facilitate and support multiple tasks and real-time support issues
- ✓Proactive in delivering high-quality customer service, working under pressure and independently if required
- ✓Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock)
- ✓Experience using a ticketing system such as ServiceNow or similar
- ✓Experience using Intune and Jamf
- ✓In-depth knowledge of Microsoft desktop operating systems (particularly Windows 11) and MacOS
- ✓In-depth knowledge of MS Office products
- ✓Ability to work independently
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