Services Engagement Manager - Safety Systems at Veeva Systems

Massachusetts - Boston·2w ago

ManagerFull-timeAWSRESTAPIAI

About the Role

We are looking for a Services Engagement Manager to join Veeva Systems. This critical role is responsible for setting customers up for success and representing the entire value proposition behind Veeva Vault Product implementations. You will work closely with sales and services teams to ensure successful project delivery and long-term customer satisfaction.

Key Responsibilities

→Align with Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies
→Set customer and internal stakeholder expectations correctly with focus on long-term success
→Position post-implementation support, training, and other Veeva solutions for successful customer experience
→Work across Services teams to ensure delivery aligns with implementation plans and customer strategy
→Craft implementation approaches, set expectations, and identify project timeframes and costs
→Prepare RFx Responses, Proposals, and Statements of Work
→Provide implementation partner recommendations and strategic team alignment

Requirements

✓5+ years of software implementation project planning and/or professional services management in Life Sciences
✓2+ years in consulting or professional services specific to Safety & Pharmacovigilance
✓Proven success in selling and managing small- and large-scale implementation programs
✓Consultative work style with ability to build short- and long-term customer success strategies
✓Strong written and verbal communication skills with executive-level presence
✓Ability to engage audiences of varying perception levels
✓Collaborative nature and ability to partner cross-functionally in matrixed environment
✓Content, cloud, and/or data management experience in Life Sciences
✓Ability to travel when required (up to 20%)
✓Direct experience partnering with customers in Safety & Pharmacovigilance industry
✓SaaS/Cloud experience
✓Background with regulatory compliance and validation standards in Life Sciences