Internal Sales Account Manager at VeoliaEnvironnementSA

Key Responsibilities & Tasks of the Jobholder: Sales Activities:  • Support the Service Business Team by generating responses to customer sales enquiries. • Support the preparation and review of weekly and monthly sales figures. • Support the new laboratory sales business by generating quotations to customer enquiries, managing and controlling of all supporting documentation along with preparation and  review of weekly sales figures. • Ordering of new lab equipment and consumables, liaising with clients and schedulers for accurate installation dates and invoicing. • Take full ownership of Sales Order Processing.   Quotations:  • Process and issue accurate quotations for all Spare Parts & Consumables and Service Labour covering both Laboratory and Industrial applications. • Follow-up all quotations until close out. • Own the Quotation Process to ensure regular monitoring and on-going follow up, and coordinate any additional management and internal team assistance required to chase up and capture any outstanding commercial opportunities. • Identify any issues and execute recommendations for improving the Quotation Process to drive Service Business revenue growth and elevated commercial performance.   Customer Accounts Management: • Maximise our commercial performance by maintaining regular contact with all customer accounts to ensure we capture their full range of Spare Parts, Consumables and Service Labour. • Take ownership for resolving all customer account commercial queries. • Installed Base Analysis - review customer accounts to identify additional commercial opportunities to secure, optimise and serve their Installed Base. Support: • Provide back-up support and cover to the internal sales department to ensure the smooth and effective operation of this critical role during periods of absence. Administrative Duties: • Carry out administrative duties to support the efficient and effective operation of the internal sales function as required. • Participate in customer account marketing campaigns as required.  • Participate in Company Stock Checks as required. • Ordering of workwear and tool kits. • Updating of training files and client portals.   Requirements & Features that Require Emphasising • This is a business-critical role as it is the primary interface with our customers on a day-to-day basis, and has a significant influence on the satisfaction of our customers, and the effectiveness and efficiency of our Service Business.   • The Jobholder undertakes to work efficiently and effectively and to take full ownership and accountability for resolving all customer account commercial queries and to seek direction / approval from management where required. • The Jobholder undertakes to develop and maintain strong and professional relationships with customers and colleagues, and to deliver excellent customer service to both at all times. • The Jobholder undertakes to interact with customers, colleagues, management and site personnel in a polite and professional manner, upholding the Company’s best-in-class reputation at all times.   • The Jobholder proactively contributes to the Company’s success, and acts as a responsible team-player to support colleagues and the best interests of the Company at all times. • The Jobholder is committed to the ongoing success of the Company and undertakes to actively identify and deliver continuous improvement and growth within the Company. • The Jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible, and within the required timeframe. • The Jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role. • The Jobholder demonstrates a positive approach to all tasks and can work unsupervised or as part of a team to complete the work duties required in the role.   • The Jobholder undertakes to follow Company directives and adhere to Company Policies and Procedures at all times. • This Job Description is only intended as a summary of the primary responsibilities and requirements for this position. The Job Description is not intended as inclusive of all duties the Jobholder might be asked to perform or that may be required to be performed either now or in the future.