Lead Account Manager (Pengerang Region) at VeoliaEnvironnementSA

VeoliaEnvironnementSA

Pengerang, Johor Darul Ta'zim, my·1d ago

ExecutiveFull-time

Salary Range

$91,392 - $123,648 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Lead Account Manager to join our team. This role involves working with field service engineers to execute service plans in strategic district accounts, providing problem-solving support to customers, and building strong relationships with customers to ensure high satisfaction.

Key Responsibilities

→Work with field service engineers on executing service plans in strategic district accounts
→Complete agreed-upon contractual services in assigned accounts
→Provide customers with problem-solving support
→Assist field service engineers with start-ups of new applications in current and new accounts
→Proactively participate in planning, forecasting, and reporting activities
→Manage inventory for assigned area and key accounts
→Build strong relationships with assigned customer base
→Demonstrate leadership in communicating business goals, programs, and processes
→Solve problems and develop objectives for self and others
→Interface with assigned key customers for all matters concerning Company products and services
→Assume overall responsibility for customer satisfaction
→Respond to all customer inquiries in a timely manner
→Clearly define and communicate problems as perceived by the customer
→Manage the activities of supporting organizations to ensure technical and business problems are resolved
→Develop and maintain a customer preference relationship toward the Company
→Monitor special value-generating plans and programs
→Manage processes that meet business needs across the local team
→Participate in plant visits to observe technical results and performances
→Outline, present, and sell the value of Company products and services
→Conduct required training of customer operating personnel
→Build upon internal relationships and develop strong relationships with customers
→Ensure profitability of accounts within assigned territory
→Partner with peers and management to enhance selling techniques
→Coordinate relationships with Commercial Operations, Technical/Marketing, Product management, and other functions
→Lead the preparation, submission, tracking, and closing of quotations and proposals
→Develop and implement strategies for key accounts, tenders, and strategic deals
→Participate in the Request for Quotation process
→Position the Company to achieve quarterly sales order bookings and invoice targets
→Build business relationships at appropriate levels within target customers