Loading...
ManagerFull-timeRustGitGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Scaled Customer Success Manager to redefine how we support and grow our "Paper" account segment. This role involves managing hundreds of customers simultaneously through automation, data-driven insights, and digital-first engagement strategies.
Key Responsibilities
- →Design and execute automated "one-to-many" communication playbooks using SFSC/Intercom to drive product adoption and share updates.
- →Proactively monitor Customer Health Scores and identify accounts at risk, deploying automated campaigns or triaging for manual intervention.
- →Act as the Tier 2 escalation point for Paper accounts, resolving complex issues related to performance, fraud, and platform stability.
- →Guide customers through standard integration workflows and self-service setups using documentation and async support.
- →Partner with GTM Finance and Salesforce Architects to refine tooling and ensure accurate customer action triggers.
Requirements
- ✓3-5+ years in Customer Success, Technical Support, or CS Ops (SaaS background preferred).
- ✓Familiarity with APIs, integration workflows, and CRM logic (Salesforce experience is a major plus).
- ✓Ability to interpret usage data and health scores to build segmentation and automation logic.
- ✓Exceptional written skills; ability to write engaging, concise "one-to-many" content that drives action.
Free to sign up. Takes 30 seconds.
