Onboarding Manager at Verto

ABOUT VERTO At Verto, we're on a mission to democratise global finance and empower businesses in Emerging Markets to reach the world. Founded by British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our roots in Africa provided a firsthand understanding of the significant challenges businesses face with cross-border payments, ranging from illiquid currencies and high fees to slow transactions. This deep-rooted insight is why Africa remains a core focus, as we're committed to bridging the gap between emerging and developed markets and fostering global economic growth. What started as an FX solution for the Nigerian Naira has evolved into a market-leading platform, enabling thousands of businesses to seamlessly transfer billions of dollars annually. We believe that where you do business shouldn’t determine your success or ability to scale. We're creating equal access to the easy payment and liquidity solutions that are already a given in developed markets. We're not alone in realising this crucial need; we're backed by world-class investors including Y-Combinator, Quona, and MEVP. With Verto receiving the Milken-Motsepe Prize, appearing on CNBCs list of fastest growing UK companies, the Deloitte Fast 50 and Sifted’s fastest-growing UK tech companies, we are building a seamless cross-border payment future. Join us as we continue to grow and transform global finance. ROLE OVERVIEW This is your chance to play a pivotal role in our Onboarding Specialists team, moving beyond "processing files", to become a key contributor to the development of our global client journey with a focus on the UAE. We are looking for a growth-minded leader, not just a reviewer. You won't just be checking IDs; you will be shaping our onboarding DNA, bridging the gap between high-speed Sales and iron-clad Compliance for a rapidly scaling Fintech. ABOUT THE ROLE We’re seeking a driven and results-oriented Onboarding Specialist Manager who is excited to manage the onboarding journey for global customers, particularly within emerging markets, whilst maintaining compliance with international regulation. You will drive the launch of our localized Onboarding capability in the region. WHAT YOU’LL BE DOING - The Local Pioneer: Spearhead the launch of our localized onboarding capability. You'll enhance and operationalize tailored journeys that set the gold standard for how we welcome new businesses in this market. - Scale Without Borders: Own the end-to-end onboarding journey for diverse businesses within the UAE and across the globe. You’ll dive deep into complex corporate structures and make the final call on who we partner with. - The "Human" Element: Interact directly with our customers. You aren't a robot - you provide concise, professional, and well-articulated guidance that makes the complex feel simple. - Tactical Partner to Sales: Partner closely with our Sales team to ensure our clients move from lead to live in record time. - Mastering the Local Framework: As the SME, you possess the specialised ability to unwrap complex beneficial ownerships and trusts that standard global playbooks might miss. - Frontline Feedback Loop: You are the eyes and ears of the process. You’ll provide meaningful frontline feedback to Product teams to eliminate friction and help us build "bleeding edge" onboarding features. - Knowledge Sharer: Stay ahead of the curve on financial crime trends. You don’t just keep this to yourself - you’ll mentor your teammates and level up Onboarding Ops. WHAT YOU NEED - Will need a university degree as a minimum entry criteria. - At least 6 years working as a KYC/Onboarding Analyst in a regulated firm, ideally within the UAE market. - Detailed knowledge of relevant regulation including but not limited to the DFSA AML Rulebook, CBUAE Rulebook, Federal Decree AML Law (10) 2025, Money Laundering Regulations, Proceeds of Crime Act, JMLSG and a strong understanding of the current sanctions environment, is essential. - Understanding of the UAE regulatory landscape, particularly DFSA (DIFC) and CBUAE aligned KYB/KYC requirements. - A proven track record of building or enhancing an Onboarding function (not just operating within one). - Horizon scanning aware - someone who keeps abreast of regulatory change that may affect the KYC space. - Thorough understanding of complex structures including but not limited to trusts and the ability to unwrap beneficial ownership to the required levels. - Understanding of the nuances of Emerging Markets, with a particular focus on Africa and the Middle East. - Excellent oral and written communication skills - confidence to speak and present to leadership and wider business teams. - Strong work ethic and the desire to perform well consistently. - A collaborative spirit with the ability to influence non-technical partners (e.g. Sales, Product) on complex risk issues. BEST IF YOU HAVE - Experience gained in a high-growth FinTech or payments environment. - Relevant recognised AML/CTF qualifications / certifications is preferred. LIFE AT VERTO PERKS - Insurance paid by the company - Health and wellness benefits (with specific added benefits depending on the location of the role) - Yearly salary review based on inflation, personal and business performance - Access to entire Udemy’s library - Budget for professional development courses - Work-From-Anywhere policy for certain durations - Integration programme (opportunity to work from our global offices) - Regular team social events - Pension scheme (depending on the role location) - Flexible work arrangements - Exposure to work with globally distributed teams - Location specific benefits like car lease policy, cycle to work, gym membership, etc. YOU’LL FIT RIGHT IN IF YOU - Love asking “why?” - Value solving problems over just completing tasks - Understand sync vs. async communication practices - Thrive in ambiguity and change - Actively seek feedback - Prioritise impact over activity - Are fun to work with - we love good humour! CULTURE - Mission-Driven Impact Work: Be at the forefront of simplifying cross-border payments, directly contributing to a borderless future for global businesses, particularly in emerging markets. - High Performance & Ownership: We empower you to take risks, be results-driven, and take ownership. Act fast, deliver impactful results, and make the impossible possible. We set you up for success. - Collaborative & Supportive Environment: We work "as one," sharing successes and failures openly. We foster a transparent, supportive atmosphere where everyone does their best. A community of colleagues from varied backgrounds, who care deeply about their craft, collaborate with purpose, and enjoy the journey together. - Industry Competitive Compensation & Benefits: We compensate our employees in recognition of the great value they bring to the business; our compensation and benefits package are competitive in the industry across all our geographies. This includes performance based salary reviews, comprehensive health and wellness benefits, generous paid time off and flexible working arrangements to support your career and life. - Our Core Values: Our core values mirror the focus we have, energy we bring to work and shared expectations within the team. - Champion the Mission: We are driven by curiosity and belief to solve cross-border payments pain points globally. - Be the Best: We are open, take appropriate risks, adopt a results-driven approach, and are the best at what we do. - Work as One: We are transparent with sharing failures and mistakes as well as successes. - Go the Extra Mile: We deliver beyond what is possible. We make impossible possible. - Customer First: We are creative in solving existing problems and bold in designing a new and better experience for customers. - Run with It: We are determined, seek challenges, take ownership of tasks, act fast and deliver results. DIVERSITY & INCLUSION AT VERTO Verto is an equal opportunities employer and we value diversity. Anyone seeking employment at Verto is considered based on Merit, Competence, Qualifications and their Talent. We are proud to be a truly international team and we do not discriminate in our hiring process.