Loading...
Technical Support Engineer / Systems Administrator at vicicollection
vicicollectionFairfield, CA·2h ago
Mid LevelFull-time
Salary Range
$90,000 - $100,000 /year
About the Role
The Technical Support Engineer will support a fast-paced, growing organization with offices, warehouse, and retail locations. This hands-on, user-facing role provides end-to-end IT support across corporate infrastructure, cloud platforms, and end-user devices.
Key Responsibilities
- →Provide day-to-day Level 1–2 IT support to employees via email, ticketing system, phone, in-person, and remote tools
- →Troubleshoot and resolve hardware, software, network, and application issues across macOS, Windows, and mobile devices
- →Manage employee onboarding and offboarding, including device setup, software provisioning, access control, and asset recovery
- →Configure, deploy, and support desktops, laptops, printers, scanners, mobile devices, and peripherals
- →Assist with technical documentation, SOPs, and end-user knowledge base articles
- →Monitor systems and respond to security alerts, phishing attempts, endpoint issues, and potential cybersecurity threats
- →Support network connectivity issues including Wi-Fi, VPN, and basic WAN/LAN troubleshooting
- →Provide support for Shopify and various connected e-commerce apps
- →Support warehouse and retail technology including handheld scanners, POS systems, and enterprise WMS platforms
- →Participate in IT projects such as system rollouts, upgrades, migrations, and process improvements
Requirements
- ✓Strong experience supporting end-user hardware, software, and operating systems
- ✓Hands-on experience with macOS and Windows, and iOS/mobile device support
- ✓Experience administering Microsoft 365 (Exchange, SharePoint, OneDrive), Google Workspace, Zoom, Meraki, and Shopify
- ✓Experience with endpoint management tools such as Iru and Microsoft Intune
- ✓Familiarity with remote support tools and ticketing systems
- ✓Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi)
- ✓Strong troubleshooting and problem-solving skills
- ✓Ability to communicate clearly with both technical and non-technical users
- ✓Highly organized, self-motivated, and able to manage multiple requests simultaneously
- ✓Degree or diploma in Computer Science, Information Technology, or a related field, or equivalent hands-on experience
- ✓3–5 years of experience in IT support, help desk, or systems administration roles
