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SeniorFull-timeRust
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Cybersource, a Visa company, is seeking a Technical Account Manager to serve as the primary technical liaison for their client base, focusing on high-value reseller partners. This role involves managing relationships, ensuring optimal integrations, and fostering partnerships.
Key Responsibilities
- →Act as the primary technical point of contact for high-value reseller partners, addressing technical challenges and payment questions
- →Oversee and coordinate implementations with reseller partners, providing consultative integration guidance
- →Proactively monitor client activities and collaborate with Visa teams to identify opportunities and drive initiatives
- →Support in pitching the value-add of Cybersource products and functionalities to partners
- →Proactively suggest business opportunities for reseller partners and create win-win business models
- →Define engagement processes and operating models between reseller partners, merchants, and Cybersource teams
- →Own production issues end-to-end from escalation to resolution and client communication
- →Champion product enhancement requests with cross-functional teams
- →Lead product trainings and perform merchant business reviews
- →Build deep product knowledge in Cybersource products and services
- →Partner with the Alliance team to build relationships with technical and business contacts with resellers
- →Engage directly with resellers in meetings
- →Aggregate key business inputs from client engagements to help track business requirements
- →Coordinate with the Technical Account Management team on shared initiatives/product matters
Requirements
- ✓Strong background in technical account management and payment systems
- ✓Experience in fraud management and payment security
- ✓Excellent client relationship management skills
- ✓Ability to provide consultative integration guidance
- ✓Strong communication and presentation skills
- ✓Ability to build deep product knowledge and champion product enhancements
- ✓Experience in leading product trainings and business reviews
- ✓Ability to foster relationships with technical and business contacts
- ✓Willingness to travel up to 20%
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