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SeniorFull-timeGit
Salary Range
$143,650 - $194,350 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a qualitative researcher to join the Product Experience Design & Digital (PxD+D) team at Visa Consulting & Analytics. This role involves supporting user-centered research across client engagements, uncovering human insights through qualitative methods, and synthesizing complexity into clear stories.
Key Responsibilities
- →Support all phases of design and user research, including scoping, research strategy, hypothesis development, fieldwork, synthesis, and insight storytelling
- →Plan and conduct qualitative research using methods such as in-depth interviews, diary studies, concept evaluations, co-creation sessions, and usability testing
- →Translate research findings into clear, compelling insights that reframe client problems and surface opportunity areas
- →Create research artifacts such as personas, journey maps, user flows, mental models, and opportunity frameworks
- →Support and co-facilitate design thinking workshops with clients and internal stakeholders
- →Collaborate with designers, consultants, and product partners to ensure research insights are embedded into solution development
- →Support research scoping, timelines, documentation, and deliverable preparation across multiple concurrent projects
- →Contribute to the development of internal research tools, templates, and best practices
Requirements
- ✓Be deeply curious about consumer motivations and how people interact with products, services, and experiences
- ✓Excel at qualitative research and insight synthesis, with the ability to confidently explain why certain methods were chosen and how insights were derived
- ✓Be comfortable working through ambiguity and translating messy inputs into clear, human-centered narratives
- ✓Enjoy collaborating in fast-paced consulting environments with shifting priorities
- ✓Demonstrate strong storytelling skills, especially through PowerPoint and visual frameworks
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