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SeniorFull-time
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Analyst to provide high-touch technical support to Visa’s senior leadership. This role is part of the Executive IT team, responsible for delivering seamless technology experiences across in-office, remote, and travel scenarios.
Key Responsibilities
- →Deliver high-touch IT support to executives, ensuring rapid response and issue resolution for devices, applications, and collaboration platforms
- →Support end-user workstations, mobile devices, Teams Rooms, and core executive hardware with exceptional service quality
- →Provide on-site, remote, and travel-based support during critical executive activities including board sessions and global events
- →Partner with Events and AV Operations to ensure seamless support for executive meetings and livestreams
- →Conduct advanced diagnostics across hardware, OS, networking, and collaboration platforms
- →Perform root-cause analysis and execute proactive maintenance to reduce MTTR/MTTF
- →Drive improvements in operational KPIs including incident reduction and executive satisfaction
Requirements
- ✓Advanced technical expertise in Windows, macOS, and collaboration platforms
- ✓Experience with O365, VPN, and endpoint security tools
- ✓Strong troubleshooting skills across hardware, OS, and networking
- ✓Ability to operate under pressure while supporting executives
- ✓Excellent communication and documentation skills
- ✓Experience with Teams Rooms and peripheral technologies
