Senior Product Manager - 24-months Fixed Term Contract at Visa

Team Summary Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZPI) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, operational optimisation, customer engagement and overall business profitability. VCA is made up of three services lines - Advisory, Data Science and Implementation Services, the latter being the execution arm of VCA. Our Implementation Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client. We are looking for a Senior Product Manager embedded with one of our valued clients based in Auckland. This role is offered as a fixed-term contract for up to 24 months. Role Summary As a Senior Product Manager embedded with a banking client in Auckland, you will be responsible for managing the performance and growth of a major loyalty program, working directly with one of New Zealand’s largest banks. This role is an opportunity to lead the program strategy, roadmap, execution and governance to ensure the program delivers measurable commercial and customer value. Key Responsibilities: • Manage the loyalty programme , ensuring seamless daily operations and delivery against defined KPIs and success metrics. · Align stakeholders on performance, optimisation of the program, sequencing initiatives and the strategic roadmap • Define the offer strategy and work with internal and external stakeholders to ensure a pipeline of offers that meet customer needs • Use customer data to identify behavioural trends and priority segments. Translate insights into targeted optimisations (offers, mechanics, journeys), track impact, and iterate to lift engagement and ROI • Lead governance forums (e.g., steering, WIP, risk reviews) that drive transparency, decision making, and accountability across stakeholders • Maintain operational rhythms (issue management, backlog prioritisation, change control, risk and compliance) to keep delivery on track and proactively address risks and opportunities for improvement • Work with marketing and proposition teams to deliver campaigns that drive programme success. • Support the development merchant pipeline, including identifying leads, collaborate on sales support materials and negotiation supportWhy this is important to Visa This role supports a strategic and multi-dimensional client in New Zealand as a key member of Visa’s growing team. By leading the loyalty programme, you will help strengthen Visa’s client partnerships, drive innovation in customer engagement, and contribute to the ongoing success of Visa’s advisory and implementation services in New Zealand. The role will ideally be based in Auckland CBD in a hybrid work environment (minimum 3 days in office per week).