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SeniorFull-time
Salary Range
$121,550 - $164,450 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Bilingual Technical Support Engineer to join our Americas Support Team at Featurespace, now part of Visa. This is a highly technical customer-facing position that goes beyond what is typically expected in an entry-level support role.
Key Responsibilities
- →Act as a primary technical contact for customers in the Americas after deployment.
- →Manage inbound support requests via calls, tickets, and email, ensuring timely acknowledgment and clear communication.
- →Provide professional updates on case progress and resolution timelines.
- →Diagnose application, database, and infrastructure issues with precision.
- →Investigate and resolve Linux-based system problems using shell tools and scripts.
- →Analyse logs, configurations, and data flows to identify root causes.
- →Work with engineers and QA to ensure that issues are resolved, and fixes deployed, in a timely fashion.
- →Maintain suitable deployment-specific support documentation.
- →Deliver quality by planning and being organized.
- →Work on projects as required
Requirements
- ✓Bilingual communication skills
- ✓Technical aptitude and problem-solving abilities
- ✓Knowledge of Linux systems and shell scripting
- ✓Experience with database and infrastructure troubleshooting
- ✓Strong communication and customer service skills
- ✓Ability to work in a hybrid position with days in the office
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