US Commercial Operations Manager at volta-medical

🫀Who are we ? Volta Medical is an innovative, data-inspired US and European-based growth MedTech aimed at creating and bringing to the market cutting-edge AI software products to revolutionize interventional cardiac electrophysiology.   Volta has created a data collection and enrichment ecosystem for curated EP lab data which is fed into a physician validated, machine learning methodology to support complex AF solutions. Our newest technology, Volta AF-Xplorer II, is a data-driven AI decision support system that easily integrates into the standard physician workflow, providing a patient-tailored approach to complex AF and AT procedures.   Our dynamic, innovative team is made up of 100+ collaborators in the EU and USA from a wide variety of backgrounds including engineers, business professionals and physicians, working together to develop AI solutions that help electrophysiologists help patients.   We are currently looking for a US Commercial Operations Manager to help us in our mission.   🫀Our values • Be a pioneer: Be brave. Don’t be scared of researching, exploring, trying and sometimes failing. • Improve patients’ lives: Create products to provide electrophysiologists with the best user-experience possible, to help them improve the lives of patients. • Strive for excellence: Push yourselves to deliver the highest quality in everything you do. Learn from your mistakes and aim for the best. • Collaborate as a team: Welcome to a multidisciplinary and a diversified team ! Try to understand people from different cultures and environments. Confront your ideas and have fun ! 🫀Key Responsibilities • Contract Drafting, Review & Management: • Draft, review, and negotiate customer contracts and hospital purchasing agreements, against standard templates where possible. • Ensure all contracts align with company policies, regulatory requirements, and industry best practices. • Maintain a centralized contract management system to organize, track, and monitor contracts throughout their lifecycle; implement best practices to improve efficiency and reduce risk. • Identify contractual risks and propose mitigation strategies; escalate complex legal issues to the legal team. • Legal & Compliance: • Stay current on laws and regulations affecting the medical device industry (e.g., FDA, ISO, healthcare compliance) • Advise internal stakeholders on contract related legal and compliance matters • Collaborate with hospitals, GPOs, and health system stakeholders to support compliant contracting • Cross-Functional Collaboration: • Partner with legal, sales, finance, operations, and marketing to align on contractual matters, operational processes, and commercial strategy • Serve as a liaison between internal teams and external parties (purchasing, VAC committees, IT, physicians) to ensure smooth communication and issue resolution • Sales Operations: • Manage and optimize the end-to-end sales funnel process, from lead generation to deal closure, tracking timelines between gate-points and conversions • Maintain CRM systems to enhance sales productivity and performance tracking • Support the sales team by refining sales processes, forecasting demand, and aligning strategies with company objectives • Collaborate with Operations and Marketing on inventory forecasting and planning • Assist the VP of Sales and CFO with incentive compensation calculations against commercial performance key performance indicators (KPIs). Support Finance team with customer invoicing and accounts receivable • Logistics & Technical Operations • Manage shipping of product to customers, including tracking, scheduling, and communication with field teams • Handle quality and regulatory paperwork related to installations, maintenance activities, and product lifecycle events • Provide technical troubleshooting support to internal teams, helping resolve field issues and liaising with technical/ engineering resources as needed • Partner with Operations to streamline logistics workflows and ensure compliance with US and EU shipping and product handling requirements • Data Analysis & Reporting • Develop and maintain dashboards and reports in CRM & FP&A platforms to measure and drive performance against KPIs • Use data driven analysis from CRM, FP&A & third-party platforms (eg Acuity data) to inform strategic analysis and commercial, sales targeting & pricing decision-making, together with assessment of performance and recommendation of corrective actions. • Provide analysis and recommendations to senior management to inform strategic decision-making 🫀Qualifications • Bachelor’s degree in Business Administration, Healthcare Administration, Law, Supply Chain/Operations Management, or a related field • Advanced degree (MBA, JD, or Master’s in Healthcare/Operations) is a plus • Minimum 5 years of experience in commercial operations, contracts management, or sales operations – particularly within the medical device or life sciences industry and growth SME • Experience managing contracts, CRM tools, and cross-functional commercial processes • Experience collaborating with sales, operations, finance, and legal teams in a fast-paced commercial environment • Hands-on experience with logistics coordination (shipping medical devices, managing documentation, working with international shipments) is preferred • Familiarity with FDA, ISO, and other medical device regulatory frameworks. • Strong understanding of contract law, healthcare compliance, and hospital contracting processes. • Proficiency with contract management tools, CRM systems, FP&A platforms and Microsoft Office Suite - Experience with Monday.com CRM is a plus • Proven experience working with hospital contracting stakeholders (purchasing, value analysis committees, IT, physicians). • Excellent negotiation, communication, and cross functional collaboration skills. • Resilience, drive and determination. • High attention to detail and ability to work independently, prioritizing actions, in a fast-paced commercial environment. 🫀Recruitment process • Phone interview with the HR team - 30’ (call) • Interview with CFO - 60’ • Interview with VP Sales and VP Global Marketing - 60' • Interview with US Director of Business Operations - 60’ At Volta Medical, we are convinced that diversity and inclusion are real strengths for the company. Our opportunities are open to all and we encourage you to apply!