Mid-Market Account Manager (ANZ) at Vonage

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Mission We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services. Why this role matters This role sits at the heart of our ANZ growth strategy. As an Account Manager, you’ll be responsible for driving revenue across both direct customers and strategic partners. You’ll work with startups, ISVs and mid-market organisations, helping them improve customer engagement through Voice, messaging and emerging communication channels. This is a hybrid hunter role - you’ll be expected to win new business, grow existing accounts, and build a strong partner ecosystem. IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW... What you’ll be doing • Develop and execute a clear territory and account plan across ANZ • Drive new business acquisition while growing existing accounts • Lead use-case led, solution-based sales conversations across different business units • Sell API-driven communication solutions (Voice, SMS, social and emerging channels) • Build strong relationships with senior stakeholders and C-level executives (e.g. CIO, CTO, CMO, Head of CX) • Qualify and progress opportunities using structured frameworks such as MEDDIPICC • Work closely with pre-sales, product and delivery teams to shape solutions that meet customer needs • Identify, recruit and grow strategic partners (e.g. SIs, resellers, ISVs) • Support partner onboarding and drive joint go-to-market initiatives • Navigate internal teams (pricing, legal, product, operations) to move deals forward efficiently • Maintain a strong pipeline and provide accurate forecasting What you’ll bring • Solid experience selling API-led, SaaS, CPaaS or cloud-based solutions • Strong understanding of communication channels, including: • Voice (highly preferred) • SMS / messaging • Social / OTT channels • Proven ability to run consultative, use-case driven sales cycles • Experience engaging with multiple stakeholders across business and technology teams • Confidence working with and influencing senior decision-makers • A genuine hunter mindset, with the ability to open doors and close deals • Experience working with startups, ISVs or digital-native businesses • Exposure to partner/channel sales and ecosystem development • Strong commercial acumen and ability to manage complex deals What you’ll need • Based in Australia with full working rights • Background in technology sales (SaaS, CPaaS, Cloud) • Understanding of APIs and how they fit into customer experience solutions • Experience working alongside pre-sales/ technical teams • Strong communication and stakeholder management skills • Self-motivated, proactive, and comfortable working in a fast-paced environment What’s in it for you • Opportunity to work with some of the most innovative businesses in the region • A role with real ownership and impact on ANZ growth • Supportive, collaborative team environment • Private Medical Insurance Allowance • Group Salary Continuation Plan & Group Life Insurance - AIA • Ericsson Care Line (EAP) • Volunteer Time (VTO) #LI-JB1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.