Sr. Sales Onboarding Trainer (API/CPaaS) at Vonage

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs: As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more. Why this role matters: Sales Enablement develops and administers sales training courses, material and programs for the company’s sales organization. We help sales representatives and teams do their jobs better and achieve exceptional levels of customer service. You can join our team as a Senior Sales Trainer, researching, designing, developing, delivering and evaluating value-added training classes and programs. Your key responsibilities: • Design, deliver, and continuously optimize a scalable, blended learning curriculum for all sales functions (onboarding and ongoing training), ensuring alignment with overall business objectives and Key Results (OKRs). • Conduct proactive, rigorous assessments (e.g., performance data review, interviews, surveys) to precisely identify critical knowledge, skill, and process gaps, ensuring all training initiatives are directly linked to measurable business outcomes. • Define, track, and report on key performance indicators (KPIs) related to training effectiveness (e.g., time-to-ramp, system adoption, forecast accuracy) and leverage data to drive continuous iteration and improvement of all enablement programs. • Conceptualize and develop a comprehensive suite of engaging, blended learning assets, including interactive e-learning modules, high-quality video content, impactful live workshops, and comprehensive training documentation. • Create, update, and govern training content to support ongoing sales enablement initiatives, ensuring accuracy, relevance, and alignment with the latest product, market, and sales process updates. • Lead the strategy, training, and documentation for all critical sales technologies (e.g., CRM, sales engagement platforms, forecasting tools), actively promoting high adoption rates and ensuring data integrity across the sales stack. • Act as a critical enablement partner, collaborating closely with Sales Leadership to jointly identify strategic skill gaps, critical training needs, and enablement priorities that maximize sales effectiveness. • Partner with Subject Matter Experts (SMEs), Product Marketing, Sales Operations, and Marketing to ensure all content is technically accurate, market-relevant, and cohesively aligned with product roadmaps and Go-to-Market (GTM) strategies. • Serve as a champion for continuous improvement in sales processes and training practices, researching and utilizing advanced adult learning principles, modern instructional design techniques, and new technologies to maximize learner engagement and retention. What you’ll bring: Required: • 3-5+ years of experience in sales training or enablement with a proven track record of improving sales team performance. • Deep understanding of the B2B sales cycle and expertise in core skills like discovery, objection handling, presenting, negotiation, and closing. • Strong working knowledge and training experience with key sales technologies, including CRM (e.g., Salesforce), conversation intelligence (e.g., Gong), and content management systems (e.g., Highspot). • Exceptional ability to act as an engaging facilitator, inspiring and coaching sales professionals through dynamic training sessions and real-time guidance. • Experience designing and managing blended learning programs (live, virtual, and self-paced). • Proven ability to build trust and influence effectively across frontline sellers and senior leadership. • Data-driven mindset with experience linking training programs to measurable business outcomes. • Knowledge of adult learning theory and instructional design principles that drive effective training and development. • Excellent written, verbal, and listening communication skills. Experience we consider a plus: • Previous experience as an AE, SDR or Account Manager • Big Plus: If you bring experience in training or coaching on a formal sales methodology, such as MEDDPICC. Where you will work: We are open to considering fully remote candidates located within the Eastern and Central time zones of the United States. Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity. #LI-HB US Pay Transparency$107,120—$140,595 USDThere’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.