Loading...
Mid LevelFull-timeGit
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a talented Tech Support Advisor to join Vonage and help deliver outstanding customer experiences. This role focuses on resolving customer issues quickly and professionally while maintaining excellent client relationships.
Key Responsibilities
- →Logging, prioritisation and escalation of support issues and requests
- →Develop and maintain good working relationships with clients
- →Resolution of 2nd line support issues via telephone, remote support or onsite visits
- →Analysis of Network trace information
- →Manage individual work streams using Salesforce (CRM)
- →Work in a 24/7 shift model
Requirements
- ✓Experience within 1st / 2nd line support (preferable Telecoms)
- ✓Escalation Management / Ownership
- ✓Understanding of the Vonage Contact Centre environment and Experience in troubleshooting
- ✓Management of multiple channels of activity
- ✓Able to apply good judgement to diagnose the level of customer need
- ✓Excellent communications skills, written and verbal in English
- ✓Able to operate to time sensitive deadlines
Benefits
- ★Opportunity to work with global cloud communications leader
- ★Chance to help brands like Airbnb, Viber, WhatsApp, and Snapchat
- ★Work in a team that values excellence, passion and creativity
Free to sign up. Takes 30 seconds.
