Corporate IT Support Specialist, India at Vultr

WHO WE ARE Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. VULTR CARES - Medical Insurance stipend paid annually - 9 Company-Paid Holidays - Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year - First year remote office setup + reimbursement per quarter each subsequent year for new equipment - Professional Development Reimbursement - Internet reimbursement - Fitness membership reimbursement - Company paid Wellable subscription JOIN VULTR Vultr is seeking a highly skilled and experienced Corporate IT Support Specialist to be the first line of technical support for our globally distributed team, keeping employees productive as we power one of the world's largest independent cloud platforms. The ideal candidate is a customer-focused helpdesk professional with strong fundamentals in endpoint troubleshooting (macOS and Windows), SaaS administration, identity and access management, and MDM tooling, paired with excellent communication skills and a white-glove service mindset. This is a highly visible role in a high-growth technology company, which will require owning the daily ticket queue, managing employee onboarding and offboarding, provisioning hardware and access, supporting a fully remote workforce, and building the documentation and runbooks that help IT scale alongside the company. This is your opportunity to join our fast growing team and leave your mark on Constant and the future of Cloud Infrastructure. KEY RESPONSIBILITIES - Own the daily helpdesk ticket queue, triaging and resolving issues across hardware, software, and access requests within established SLAs - Troubleshoot endpoint issues on macOS and Windows devices for fully remote employees, escalating complex problems to senior IT staff when appropriate - Administer core SaaS platforms (Google Workspace, Slack, Zoom, and similar tools), including user provisioning, license management, and group permissions - Manage employee onboarding and offboarding end-to-end, including hardware shipping, account creation, access provisioning, and timely deprovisioning - Configure and maintain endpoints through MDM platforms (Intune, or equivalent), ensuring devices remain compliant with security policies - Support identity and access management workflows in Okta (or equivalent SSO/IdP), including SSO integrations, MFA enforcement, and group-based access - Maintain an accurate hardware and software asset inventory, tracking devices throughout their lifecycle from procurement to retirement - Develop clear documentation, runbooks, and self-service resources that empower employees and reduce repeat tickets - Engage with employees through chat, video, and ticketing channels to deliver a responsive, white-glove support experience across multiple time zones - Partner with Security, People Operations, and senior IT teammates on larger initiatives, audits, and tooling rollouts QUALIFICATIONS - 5+ years of experience in a helpdesk, IT support, or corporate IT administrator role, preferably supporting a remote or distributed workforce - Hands-on experience troubleshooting macOS and Windows endpoints, including hardware, software, networking, and peripheral issues - Working knowledge of SaaS administration across platforms such as Google Workspace, Slack, Zoom, and similar collaboration tools - Experience with identity and access management platforms (Okta, JumpCloud, Azure AD/Entra ID, or equivalent), including SSO, MFA, and group-based provisioning - Familiarity with MDM/endpoint management tools such as Jamf, Intune, Kandji, or equivalent - Experience with ticketing and ITSM platforms (Jira Service Management, Freshservice, Zendesk, or similar) - Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users - Demonstrated customer service mindset with a track record of delivering responsive, white-glove support   INCLUSION & PRIVACY We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted. We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures. Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. 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