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SeniorFull-time
Salary Range
$65,748 - $88,953 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities:
As part of our Level 2 Technical Customer Support team—responsible for supporting our IoT, network, and SaaS solutions—you will play a key role in assisting our DACH customers through the following responsibilities:
• Collaboration with customers and partners to identify and resolve potential issues
• Independent handling of support tickets and coordination of fixes with 3rd level support
• Responding to inquiries via phone, Email, and ticketing tool
• Support with the installation and configuration of the VusionGroup solution
• Troubleshooting system, network, and software issues
• Targeted follow-up and analysis of inquiries
• Process documentation and preparation of relevant reports
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About VusionGroupSA
VusionGroupSA is a technology-driven company specializing in innovative solutions for the digital transformation sector. Operating at the intersection of software development, data analytics, and process optimization, the company provides tailored services to enhance business efficiency and scalability. While the name suggests a South American origin, VusionGroupSA serves a global clientele, leveraging cutting-edge technologies to address complex business challenges. The company’s approach combines strategic advisory with technical expertise, positioning it as a trusted partner for organizations seeking to integrate advanced digital solutions into their operations. VusionGroupSA offers a suite of products and services designed to streamline workflows, improve decision-making, and drive growth. Key offerings include custom software development, AI-powered analytics platforms, and end-to-end digital transformation consulting. The company’s solutions are characterized by their scalability, user-centric design, and integration capabilities, ensuring seamless adoption across various industries. Their target audience primarily consists of mid-to-large enterprises in sectors such as finance, healthcare, and manufacturing, which require robust, future-ready technologies to maintain competitive advantage. VusionGroupSA’s focus on measurable outcomes and long-term partnerships underscores its commitment to delivering tangible value to clients.
