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ManagerFull-timeGitAI
Salary Range
$120,000 - $165,000 /year
About the Role
WalkMe is seeking a Customer Success Engineering (CSE) Manager to lead and grow a high-performing CSE organization. This leader will oversee delivery execution, customer outcomes, capacity planning, and operational excellence while driving adoption, value realization, retention, and strategic impact across enterprise accounts.
Key Responsibilities
- →Lead, mentor, and develop a team of CSEs, improving technical depth, advising skills, and business understanding.
- →Manage customer engagements focused on configuration, implementation, enablement, optimization, and ongoing impact delivery.
- →Drive CSAT, feature utilization, time-to-value, expansion influence, and renewal outcomes.
- →Build and scale playbooks, documentation, frameworks, and delivery patterns for repeatable success.
- →Create and expand knowledge assets: guides, workflows, documentation, best-practice standards.
Requirements
- ✓5+ years in customer-facing technical roles (CSE, Solutions Engineer, Technical Advisor, PS/Enablement roles, etc.)
- ✓2+ years of people management or leadership experience preferred.
- ✓Strong technical understanding of SaaS/web technologies (HTML/CSS/JS), integrations, and data workflows.
- ✓Ability to understand business needs and translate them into effective WalkMe solutions.
- ✓Excellent communication and stakeholder management across business and technical teams.
- ✓Strong organizational skills with ability to manage multiple workstreams and priorities.
- ✓Summary Bullets
- ✓Lead and grow a high-performing CSE organization
- ✓Manage customer engagements for configuration, implementation, and optimization
- ✓Drive CSAT, feature utilization, and renewal outcomes
- ✓Build and scale playbooks and documentation
- ✓Create knowledge assets and support enablement programs
- ✓Requirement Bullets
- ✓5+ years in customer-facing technical roles
- ✓2+ years of people management or leadership experience
- ✓Strong technical understanding of SaaS/web technologies
- ✓Ability to translate business needs into WalkMe solutions
- ✓Excellent communication and stakeholder management skills
- ✓Strong organizational skills with ability to manage multiple workstreams
- ✓Benefit Bullets
- ✓[]
