Service Desk System Administrator at Wargamingen

Job Overview Wargaming Kyiv is a game development studio in Ukraine and a key member of the Wargaming global network. Our studio is home to talented and dedicated teams of game developers, artists, and designers. Now Kyiv IT department team is looking for a Service Desk System Administrator who will support our employees with day-to-day technical issues, prepare and maintain company devices, manage IT assets, and help administer access to internal tools and systems. What will you do? • Provide technical support and assistance to users. • Diagnostics and troubleshooting of PCs, laptops, tablets, MFUs and other office equipment. • Assist with software installation, configuration and troubleshooting (Autodesk, Adobe, JetBrains, Microsoft, etc.). • Diagnostics, troubleshooting and maintenance of the office's local network, repair of network sockets, troubleshooting WI-FI connection and security cameras. • Installation work in the office (cabling, installation of network sockets, etc.). • Moving and completing workplaces of employees and meeting rooms with the necessary equipment. • Compilation and maintenance of necessary documentation. • Organize shipment and return of equipment via office driver, Nova Poshta, or other delivery services. What are we looking for? • Good level of communication skills, it is necessary to be able to explain, show, and teach the employee how to use the equipment or services. • Knowledge of PC and laptop components, how they are assembled, maintained, and completed. • Knowledge of Windows OS and MacOS at an advanced level. You must be able to troubleshoot Windows and MacOS, know common and up-to-date OS malfunctions, and be able to fix them. • Experience of administration Active Directory and Group Policies. • Experience supporting and troubleshooting laptop-based work environments with the ability to perform hardware upgrades for laptops. • Diagnose and troubleshoot Windows network services, such as setting up a LAN network, WI-FI, VPN client issues, working with remote desktops, and shared folders. • Ability to troubleshoot common hardware and software issues. • Strong organizational skills and attention to details. • English level: Pre-Intermediate and higher. What additional skills will help you stand out? • Ability to script/automation (Powershell or Python). • Experience in Atlassian products (Jira and Confluence). Work mode • On-site during the probation period. • Hybrid (2-3 days of work from the office) after 3 months. • This role is/isn't eligible for relocation & immigration support. Benefits Benefits and perks are tailored to the local market and culture. Our benefits in Kyiv include: • 24 business days of annual leave per calendar year • 6 personal days per calendar year • Career development and education opportunities within the company • Premium Private Health Care (with wellness program option) • Mental well-being program (iFeel) • Life event bonuses (Employee’s Birthday, Marriage, Child’s Birth, etc.) • English courses with 50% contribution • Employee discounts • Personal Gaming Account • Coffee, fruits, and snacks in the office • Company events • Seniority Awards • Referral program - You can recommend the best talents to the company and receive a reward Please submit your CV in English to ensure smooth processing and review. About Wargaming Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz. Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.