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Mid LevelFull-timeReactGoAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Specialist to join Warp, an automated back-office platform for startups. This role focuses on providing exceptional customer support and serving as a product expert on the Warp platform.
Key Responsibilities
- →Own real-time customer engagement via chat, Slack, and email
- →Guide new customers through payroll implementation and process establishment
- →Resolve complex payroll challenges including tax notices and payment issues
- →Develop deep product expertise in Warp and serve as the team's internal resource
- →Partner with engineering on customer cases to see them through to resolution
- →Translate customer-reported issues into clear technical briefs for engineering and product teams
- →Identify recurring issues and bring recommendations to leadership
- →Communicate with third-party partners integrated with Warp
- →Build and maintain a customer-facing knowledge base
Requirements
- ✓2–3+ years of customer support experience, ideally in a technical or product-forward environment
- ✓Background in payroll or financial services
- ✓Strong documentation and follow-up skills with meticulous attention to detail
- ✓High customer empathy paired with sharp problem-solving instincts
- ✓Experience with tools like Linear, Pylon, or Slack
- ✓Ability to manage multiple cases simultaneously without letting anything fall through the cracks
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