Solutions Architect at Wavelo

Wavelo is a SaaS business on a mission to make telecoms a breeze. We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster. As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet! The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you! About the opportunity We are seeking a Telecom Solutions Architect to serve as a trusted technical and business partner to our customers - understanding the requirements, aligning Wavelo’s solutions to their environments, and driving successful outcomes across the full engagement cycle. This role is designed to become a true trusted partner to customer business and IT groups. This role will participate in solution development, proposal generation and post-contract implementation. In this role, you will work with Sales and account teams to create effective solutions for customers in the context of their specific environments, technical architectures and business objectives. Success at our company is defined not only by the attainment of business goals but also by our culture, diversity, and many dynamic, cross-functional teams, so we value authenticity, ownership, and the ability to deliver in collaboration! We're looking for candidates from a range of backgrounds who know how to get things done. Job Duties • Work collaboratively with Sales teams, Customer Success, Professional Services teams and Product Management to create customer specific solution proposals and support the sales and contracting process. • Participate in customer facing discussions and presentations of the solution to instill confidence with the customer both in the proposed solution and in Wavelo’s ability to deliver. • Remain engaged through implementation to adjust solution components as needed and maintain strong customer relationships throughout the delivery cycle. • Collect and analyze feedback from customers, partners and other teams to inform and shape requirements, features for broader solutions. • Participate in ongoing account “farming” for add-on opportunities. • Champion customer needs across internal teams - including Marketing, Engineering, and Customer Support - to continually represent and refine potential solutions. • Provide Industry knowledge for how we can best position our products and services in a highly competitive marketplace. Knowledge, Skills and Abilities Need to Have • Broad knowledge of Telecom BSS/OSS architectures and solutions including emerging trends such as Agentic AI and 5G monetization strategies. • Passion for understanding customer needs and the ability to pair this knowledge with solid data and outstanding design to elegantly resolve problems. • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional wisdom. • Ability to lead, preferably with a consensus-based approach, and deliver in a matrix organization with multiple stakeholders. Nice to have • Self-starter with a results-oriented work style; strong ability to work independently. • Demonstrates intellectual curiosity and the desire to learn new things, techniques and technologies. • Excellent organizational, prioritization and communication skills, with a high level of attention to detail • Ability to adapt communication style and language to meet the audience’s level of understanding. • Strong creative thinking skills and an aptitude for effectively problem-solving, even under pressure. • Proficiency in analytics, data management and dashboarding/reporting. • Spanish language proficiency is a strong asset, particularly for supporting customer engagements in Spanish-speaking markets. Qualifications Required • Ideally, 10+ years of experience developing and deploying BSS/OSS solutions within the mobile app, web or telecom environment • Background in software development and program management is preferred • Experience with Agile software development methodologies and the ability to comfortably describe related technical concepts and capabilities The base salary range for this position is $157,000 – $175,000 USD for US residents OR $146,000 – $162,000 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits. Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. We use AI-enabled tools throughout our recruitment process to help us work more efficiently and consistently. These tools support our hiring teams by organizing and reviewing information, while final hiring decisions are always made by people. Tucows and its subsidiaries participate in the E-verify program for all US employees. Learn more about Tucows, our businesses, culture and employee benefits on our site here.