Customer Support Representative at Wavemm1

Wavemm1

Cameroon (CM)·7h ago

Mid LevelFull-timeGo

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Support Representative to join our team in Yaounde and help us deliver excellent customer service. This role involves serving as the primary point of contact for customers and ensuring their needs are met.

Key Responsibilities

→Serve as the primary point of contact for customers, providing them with world-class service and support.
→Handle customer inquiries and complaints professionally and courteously, escalating issues as necessary.
→Maintain up-to-date knowledge of Wave products.
→Use active listening to understand customer needs and provide solutions that address them.
→Participate in team meetings and contribute to continuous improvement initiatives.

Requirements

✓Fluency in French, English, and Fulfulde.
✓3 years of experience in a comparable position (Call center, Customer Service).
✓Being able to work with flexible schedules.