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SeniorFull-time
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Insights Engineer to join our team. This role focuses on collecting, analyzing, and communicating product performance data to help Western Digital deliver world-class storage solutions.
Key Responsibilities
- →Analyze telemetry data, PAC reports, FIRs, and RMA trends to identify quality issues and failure patterns
- →Build dashboards and visualizations to track product health metrics
- →Generate regular reports and ad-hoc analyses for leadership, Engineering, and Sales teams
- →Use curiosity-driven investigation to chase down unusual trends, unexpected behaviors, or anomalies in telemetry and RMA data
- →Partner with CQM to prioritize customer quality issues and drive root cause investigations
- →Work with Engineering to validate product improvements and track effectiveness of corrective actions
- →Support Applications Engineering and Product Marketing with field performance data for new product introductions
- →Develop models to predict failure modes and identify at-risk product populations
- →Conduct cohort analysis to compare performance across firmware versions, regions, and customer segments
- →Enhance data collection, storage, and analysis workflows
- →Drive standardization of metrics and reporting across product lines
- →Champion data quality and governance within the PI team
Requirements
- ✓Experience in data analysis and reporting
- ✓Strong understanding of telemetry data and product analysis
- ✓Ability to build dashboards and visualizations
- ✓Experience with predictive analytics and cohort analysis
- ✓Knowledge of data quality and governance
- ✓Collaborative mindset with cross-functional exposure
Benefits
- ★Opportunity to impact product quality for millions of customers worldwide
- ★Collaborative culture with cross-functional exposure across Western Digital
- ★Access to cutting-edge data platforms and analytics tools
- ★Professional development and growth within a newly formed, strategic organization
