Associate Operations Manager at Wheely

About Wheely Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience. As a profitable, fast-growing scale-up with $43M raised, we're expanding rapidly across EMEA and the US. We're adding exceptional talent to drive our next phase of growth. As an Associate Operations Manager, you’ll be at the heart of our chauffeur community. Your mission is to drive engagement, improve performance, and elevate the chauffeur experience across Paris. You’ll work cross-functionally to deliver impactful initiatives, strengthen relationships, and ensure that every chauffeur journey reflects the Wheely standard of excellence. What You will do: • Champion our chauffeurs internally - surface insights and feedback to relevant teams, driving meaningful change in processes, standards, and product features. • Lead communications with Wheely chauffeurs - manage campaigns that inform, inspire, and engage. From in-app messages to newsletters, ensure every update is clear, consistent, and aligned with our brand tone. • Build trust and engagement - develop strong relationships with our chauffeurs through empathy, influence, and ongoing dialogue. • Close the feedback loop - analyse feedback and performance data to identify trends, propose improvements, and implement initiatives that enhance the chauffeur experience. • Design and manage incentive programs - from performance-based bonuses to non-monetary recognition, ensure initiatives drive motivation and measurable results. • Support high-profile events - operationally lead chauffeur participation at key events - ensuring a seamless experience for all involved. • Use data to make an impact - identify performance opportunities, track engagement metrics, and build proposals to improve operational efficiency. • Communicate with clarity and purpose - craft well-structured updates and presentations, keeping chauffeurs informed of standards, policy updates, and new features. We’re looking for someone who: • Has a passion for exceptional customer focus & service, desirably through experience in a customer-facing environment or hospitality • Approaches projects in a data-drive, methodical & structured manner, with the ability to interpret and act upon data • Is empathetic, with strong interpersonal & communication skills, and an excellent listener • Can juggle multiple tasks at the same time without compromising on accuracy or quality • Comfortable using software and tools relevant to the role (SQL, Google Suite, Notion, Intercom) • Is able to work 5 days at our Paris Academy What we offer Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options and an exceptional range of perks and benefits. • Competitive salary and equity package • Private health, life and critical illness insurance • Monthly credit for journeys with Wheely • Navigo and Veligo travel • Professional development subsidies • Best-in-class equipment • This is an office-based role located in Paris (9th arrondissement). In most cases, we expect team members to be in the office five days a week. All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice