Proposal Specialist – Pre-Sales Support (Contact Center & IT Solutions) at Whitecollars

The Proposal Specialist is responsible for preparing high-quality, compliant technical proposals for enterprise and government opportunities. This role supports the full pre-sales cycle, translating complex technical solutions into clear, structured documentation and assisting sales teams in positioning solutions competitively. The position works closely with sales, pre-sales, and technical teams to ensure proposals reflect solution capabilities, meet client requirements, and drive win rates. Key Responsibilities 1. Proposal Development • Lead preparation of technical proposals for RFP, RFI, and RFQ opportunities. • Develop executive summaries, solution overviews, scope of work, technical methodology, and implementation plans. • Ensure proposals comply with client requirements and tender specifications. • Maintain and improve proposal templates and modular content blocks. • Manage proposal timelines, internal reviews, and final submission. 2. Pre-Sales Support • Collaborate with sales teams to analyze client requirements. • Translate technical architectures into customer-friendly proposal language. • Prepare solution diagrams, technical descriptions, and supporting visuals. • Support bid clarifications and Q&A stages. 3. Contact Center & CX Solutions • Develop proposal content for enterprise contact center and CX platform solutions. • Document omnichannel design, workforce management, call routing, and self-service flows. • Position survey management and local recording solutions within broader CX proposals. 4. IT Infrastructure & System Integration • Prepare content for IT infrastructure, cloud/on-premise environments, networking, and security. • Document integration architecture and enterprise platform solutions. • Support hybrid cloud, data center, and managed services proposals. 5. Proof of Concept (PoC) & Demonstration Support • Assist in preparing PoC environments for solution validation. • Develop demo scenarios aligned with customer requirements. • Document PoC results and support live demonstrations. 6. Pricing & Bill of Materials (BOM) Support • Assist in preparing accurate BOMs for hardware, software, and services. • Support cost estimates and commercial summaries. • Maintain reusable pricing templates and commercial frameworks. 7. Knowledge Management & Continuous Improvement • Maintain structured proposal content library. • Capture lessons learned to improve future proposals. • Continuously refine proposal processes, templates, and quality standards. • Track market and competitor trends relevant to solutions offered.