Enterprise Onboarding Specialist at Wholesail

Wholesail

Remote·5d ago

Mid LevelFull-timePythonGoAPI

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are hiring an Enterprise Onboarding Specialist to guide new sellers through their implementation and set them up for long-term success on Wholesail. This role is customer-facing, process-oriented, and increasingly technical as Wholesail expands its integration ecosystem.

Key Responsibilities

→Lead new seller onboarding
→Guide sellers through onboarding milestones and expectations
→Conduct trainings for AR teams, Sales teams, and administrators
→Ensure all questions are answered and areas of friction smoothed for customers
→Support high-payment-volume sellers, multi-entity structures, and advanced AR workflows
→Contribute to documentation and processes that allow Wholesail to scale new integrations
→Partner with Sales to make the transition seamless
→Collaborate with the existing Onboarding Specialist to share learnings
→Provide Customer Success with a complete, clean handoff at go-live
→Communicate seller insights, trends, and opportunities to Product and Engineering

Requirements

✓2 to 5 years of experience in onboarding, implementation, sales/solutions engineering
✓At least 2 years must be in either implementation and/or sales engineering
✓Excellent verbal and written communication skills
✓Comfortable with SQL, JSON, and manipulating data sets
✓Strong project management and organizational abilities
✓Comfortable leading customer-facing calls and managing expectations
✓High attention to detail and reliable follow-through
✓Experience with integrations, data troubleshooting, or API-based tools
✓Prior involvement in process or documentation improvement