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SeniorFull-time
Salary Range
$47,736 - $64,584 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Business Operations Associate Manager to support critical discovery, analysis, and improvement initiatives in servicing operations. This role focuses on leveraging insights to identify gaps in the service experience and collaborate across teams to solve problems.
Key Responsibilities
- →Proactively identify operational issues that impact customer experience and regional scaling
- →Support management of operational incidents, from setup to post-mortems
- →Conduct sessions with agents to observe real-time friction and design improvement plans
- →Design solutions aligned with Servicing strategy, balancing growth with regulatory safety
- →Participate in product revamping discussions, considering operational risks
- →Apply structured methodologies to design workflows that reduce customer friction
- →Lead mid-complexity projects across multiple workstreams
- →Maintain operational playbooks and project documentation
- →Conduct deep dives into metric health to uncover operational challenges
- →Develop expertise in operational areas, products, tools, or systems
- →Build relationships with stakeholders and contribute to workshops
- →Use analytical tools to monitor performance and identify improvements
- →Collaborate with data teams to create reports and dashboards
- →Translate complex data into actionable feedback for Product and Engineering teams
Requirements
- ✓Experience in business operations or related field
- ✓Strong analytical skills with proficiency in tools like Looker, Superset, Snowflake
- ✓Ability to lead mid-complexity projects across multiple workstreams
- ✓Excellent collaboration and communication skills
- ✓Understanding of operational risks and regulatory considerations
- ✓Experience in process improvement and workflow design
- ✓Ability to translate complex data into actionable insights
- ✓Stakeholder management and relationship-building skills
- ✓Problem-solving mindset with focus on customer experience
- ✓Summary Bullets
- ✓Support critical discovery, analysis, and improvement initiatives in servicing operations
- ✓Identify operational issues impacting customer experience and regional scaling
- ✓Design solutions aligned with Servicing strategy and regulatory safety
- ✓Lead mid-complexity projects across Product, Compliance, and Ops workstreams
- ✓Use analytical tools to monitor performance and identify improvements
- ✓Collaborate with data teams to create reports and dashboards
- ✓Translate complex data into actionable feedback for Product and Engineering teams
- ✓Requirement Bullets
- ✓Experience in business operations or related field
- ✓Strong analytical skills with proficiency in tools like Looker, Superset, Snowflake
- ✓Ability to lead mid-complexity projects across multiple workstreams
- ✓Excellent collaboration and communication skills
- ✓Understanding of operational risks and regulatory considerations
- ✓Experience in process improvement and workflow design
- ✓Ability to translate complex data into actionable insights
- ✓Stakeholder management and relationship-building skills
- ✓Problem-solving mindset with focus on customer experience
- ✓Benefit Bullets
- ✓[]
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