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SeniorFull-time
Salary Range
$18,564 - $25,116 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Customer Support Team Lead to provide leadership to the Customer Support Team, establishing and maintaining high levels of quality, efficiency, and processes required for exceptional customer support.
Key Responsibilities
- →Collaborate with other departments and leads to ensure customer objectives are met
- →Ensure the team has the required resources, training, and knowledge to resolve issues independently
- →Maintain a high level of customer focus with appropriate levels of communication
- →Develop and maintain customer satisfaction measurement metrics
- →Define and implement procedures and policies to ensure high-quality service delivery
- →Provide positive and constructive feedback frequently on all levels
Requirements
- ✓Experience leading a customer support team
- ✓Strong understanding of customer service processes and metrics
- ✓Excellent communication and interpersonal skills
- ✓Ability to collaborate effectively with other departments
- ✓Experience in developing and implementing policies and procedures
Benefits
- ★Opportunity to contribute to tactics and strategy
- ★Opportunities for learning and growth
- ★Work in a professional environment focused on customer satisfaction
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About Wise
Wise is a global financial services company that has revolutionized the way individuals and businesses manage international money transfers. Founded in 2011 in the UK by Taavet Hinrikus and Conrad Lucas, the company initially emerged as TransferWise before rebranding to Wise in 2021 to better reflect its broader mission of providing transparent, affordable, and efficient financial solutions. Operating in the fintech industry, Wise has established itself as a leader in cross-border payments, offering a more cost-effective alternative to traditional banking services. Its platform is designed to simplify the complexities of international transactions, making it accessible to a wide range of users. Wise provides a suite of products and services that include low-cost international money transfers, multi-currency accounts, and borderless payment solutions for freelancers and businesses. Key features of its platform include transparent fee structures, real exchange rates, and instant transfers, which set it apart from competitors. The company targets individuals who frequently send money abroad, digital nomads, expatriates, and small to medium-sized enterprises that require seamless cross-border financial operations. By eliminating hidden fees and offering competitive exchange rates, Wise has become a trusted choice for users seeking reliability and affordability in international finance. Wise has achieved significant milestones since its inception, including rapid global expansion with a presence in over 50 countries and processing billions of dollars in transactions annually. The company has secured substantial funding, becoming a unicorn in the fintech space, and has been recognized for its innovative approach to financial inclusion. Its unique value proposition lies in its commitment to transparency and fairness, challenging the traditional banking model by providing users with greater control over their money and reducing the barriers associated with international payments.
