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SeniorFull-timeRust
Salary Range
$49,725 - $67,275 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Global Community Manager to join Wise’s Organic Social team. This role focuses on building and growing Wise's community presence across various platforms to drive user engagement and content creation.
Key Responsibilities
- →Building private communities where engaged users can connect, share feedback, and get early access to product updates.
- →Creating community-first content that sparks real conversation across platforms and driving user-generated content at scale.
- →Building relationships with Wise users to surface stories, pain points, and ideas that feed into our organic social content calendar.
- →Running community initiatives like AMAs, feedback threads, beta testing groups, and user spotlights.
- →Building community guidelines, moderation frameworks, and response playbooks that scale across regions.
- →Upskilling customer support teams on social engagement best practices for consistent and human touchpoints.
- →Owning social listening and sentiment reporting to track community health and translate insights for leadership and product teams.
Requirements
- ✓Experience in community management and social media engagement.
- ✓Strong understanding of platforms like Reddit, Threads, WhatsApp Communities, and Instagram.
- ✓Ability to build and maintain relationships with users and stakeholders.
- ✓Experience with content creation and user-generated content strategies.
- ✓Knowledge of community guidelines, moderation frameworks, and response playbooks.
- ✓Familiarity with social listening tools and sentiment analysis.
