Principal Implementation Manager at Wise

Your Mission As a Principal Implementation Manager in the KYC & Onboarding domain, you will oversee large-scale implementations that touch millions of customers. You’ll ensure regional KYC/KYB teams and central Product/Data/Compliance operate as one system — with shared KPIs, transparent data, and predictable launch execution. You will own the successful execution of every piece of our roadmap - be the translation layer between Regional teams, Compliance, Product, Engineering and Data — turning ambiguity into measurable plans, trusted dashboards, and decisions. How You’ll Contribute Planning & Scoping • Review existing flows to identify gaps, risks, and improvement opportunities. • Build visibility over KYC/KYB performance and compliance health: define KPIs, establish metric ownership, improve data quality, and publish clear, decision-ready reporting • Shape and maintain the KYC/Onboarding implementation roadmap. Execution & Delivery • KYC/KYB performance operating system: KPI definitions, metric governance, launch scorecards, regional cadence, and a single source of truth for performance & risk signals • Coordinate regional KYC/KYB leads across time zones: align priorities, unblock execution, and ensure local constraints (process/regulatory/ops) are reflected early — not discovered at launch • Ensure onboarding controls, data flows, metrics and compliance requirements are correctly implemented end-to-end. • Standardise regional rollout playbooks so compliance controls are repeatable across markets   Risk, Compliance & Support • Maintain a transparent metrics & knowledge hub: metric definitions, data lineage, dashboards, ‘what changed’ notes, and weekly performance narratives stakeholders actually trust • Own the regional escalation & resolution loop for KYC/KYB compliance pain points: triage, root-cause with Product/Data/Eng, track fixes to closure, and prevent recurrence through standards and monitoring • Own quality and control standards for onboarding integrations and partner-driven changes. This Role Will Give You the Opportunity To • Become an expert in global onboarding, regulations, identity verification, fraud mitigations, and partner integrations. • Work autonomously, creating your path to impact while collaborating with smart, curious colleagues across Wise. • Work with modern systems, real-time decisioning engines, KYC providers, and market-specific onboarding flows. • Shape customer safety globally, ensuring Wise onboards millions of customers in a compliant and scalable way. • Be at the heart of Wise’s expansion, supporting new products, features, and geographies. About You You’re a great fit if you have: Must-have • 5–8+ years experience in Implementation, Product, Program Management, Delivery, or similar roles. • Strong understanding of FinCrime / Compliance domain. • Proven experience leading complex, multi-team implementations. • Analytical background and strong pattern recognition — ability to understand new problems by drawing parallels to prior implementations. • Excellent stakeholder management across technical, operations, compliance, and partner domains. • Ability to create clarity, structure, and momentum in ambiguous environments. • Strong SQL skills. • Strong written documentation habits. Nice-to-have • Experience with onboarding/KYC vendors, data integrations, or real-time decisioning platforms. • Knowledge of modern AI/ML models, how they work and fit enterprise environments.