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SeniorFull-timeJavaScriptPythonJavaREST APIAPI
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join the Integration Success Team at Wise. This role focuses on providing rapid and effective technical support to partners using the Wise Platform APIs, ensuring high quality and reliability for technical integrations.
Key Responsibilities
- →Support API customers across different channels and time zones, primarily through email and occasionally via phone or video conferencing for critical issues
- →Develop deep expertise in Wise API and SWIFT products, and understand how partners have integrated their solutions with Wise
- →Troubleshoot and solve issues reported by partners, both independently and collaboratively with internal stakeholders
- →Contribute to product feedback with engineering by sharing and capturing knowledge and trends of issues
Requirements
- ✓Previous experience in a technical support engineering role in an enterprise environment
- ✓Familiarity with support tooling and terminology
- ✓Confidence in testing and debugging REST APIs, interpreting logs, and querying databases
- ✓Strong organization and prioritization skills
- ✓Ability to handle high severity incidents and navigate incident management
- ✓Basic knowledge of programming languages like Python or JavaScript is desirable
- ✓Comfortable with regular out-of-hours and on-call work on a rotational basis
- ✓Ability to work well in a diverse global team across different time zones
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