Senior Customer Success Manager, Enterprise at Withclutch

Withclutch

United States·1d ago

SeniorFull-timeRustGitAI

Salary Range

$66,300 - $89,700 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Enterprise Customer Success Manager to join our team at Clutch. This role involves owning a portfolio of 7-9 accounts, primarily Credit Unions, with an average ARR of $500k+. You will be responsible for both executive onboarding during implementation and post-implementation success management.

Key Responsibilities

→Own a portfolio of 7-9 accounts, including several large customers in active onboarding
→Build relationships with executive sponsors and key day-to-day contacts
→Lead the executive onboarding portion of implementations
→Diagnose early adoption gaps and define a clear path to value realization
→Partner with internal teams to solve customer challenges and influence roadmap priorities
→Identify and prioritize custom build opportunities
→Lead executive-level QBRs/EBRs
→Drive expansion opportunities

Requirements

✓7+ years of experience as Customer Success Manager or other customer-facing role
✓Required experience working with Credit Unions, financial institutions, or fintechs
✓Willingness to travel up to 15 percent
✓Proven success managing a portfolio of mid-market or enterprise B2B accounts
✓Strong executive presence and ability to guide senior stakeholders
✓Resilience and adaptability when working with fragmented or less mature customer organizations
✓Commercial acumen with experience identifying and driving expansion opportunities
✓Data fluency and strong collaboration skills
✓Technical fluency and ability to translate product capabilities into business value