Student Technical Support Specialist at Wix2

As a Technical Support Specialist, you'll be on the front lines, providing expert technical support and troubleshooting complex issues for our users. You'll have a significant impact on our users and the growth of our product. • Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication. • Reproduce, diagnose, and document technical problems end-to-end, capturing precise steps, logs, and screenshots. • Work hands-on in the product to understand features, validate fixes, and regularly test new flows; provide actionable feedback. • Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console). • Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with strong context and impact assessment. • Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements. • Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents. • Uphold security and data-handling best practices when working with sensitive user information or logs. The Schedule & Training • Kickoff: Starting July 13, you will complete one week of full-time, onsite training at our Cedar Rapids office. • Standard Schedule: Following training, you will transition to the following part-time hours: • Friday: 1:00 PM – 6:00 PM (Work From Home) • Saturday & Sunday: 1:00 PM – 10:00 PM (Onsite) • Summer Bonus: During the summer months, you have the option to pick up additional hours until the school year begins. This is a hybrid role requiring candidates to work 2.5 days per week with a minimum of 2 days from  our Wix Office in Cedar Rapids, Iowa.