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SeniorFull-timeRustGitAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing Customer Success team at Workato. In this role, you will work with customers to ensure the success and adoption of the Workato Intelligent Automation Platform, responsible for customer onboardings and strategic business relationships.
Key Responsibilities
- →Develop and maintain strategic business relationships with customers to drive adoption and retention
- →Provide technical Workato product expertise
- →Be the expert in deployment models and governance structures, sharing best practices
- →Educate various departments on the business value achieved through process automation
- →Develop processes to increase product usage and drive cross-sell opportunities
- →Coach and mentor the broader CSM team
- →Serve as the primary point of escalation for customer issues
- →Provide analysis to inform team decision-making and product roadmap
- →Become the trusted customer advisor and advocate within Workato
- →Be available to work US hours
Requirements
- ✓BS or equivalent education
- ✓5+ years of experience in consulting, customer success management, or technical account management
- ✓Experience in Integration and/or business automation
- ✓Understanding of large complex businesses with many stakeholders
- ✓Expertise in HR, Finance, Marketing, Sales, or Post Sales Customer Organizations
- ✓Comfortable operating with revenue targets
- ✓Track record of high customer retention and growth
- ✓Strong customer empathy and communication skills
- ✓Strong problem-solving and analytical thinking
- ✓Entrepreneurial drive and comfort in ambiguous environments
- ✓Passion for automation driving business value
- ✓Prior Experience in Digital Transformation preferred
- ✓Past lead experience is a plus
- ✓Excellent interpersonal and communication skills
- ✓Strong time management and organizational abilities
- ✓Issue management and resolution-focused
- ✓Strong collaboration skills
- ✓Strong critical thinking and analytical skills
- ✓Fast learner with proactive problem-solving abilities
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